Utilita Contact Number: 0330 333 7441

0800 731 0469

utilita contact number

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

Reach out to the Utilita customer service team by calling their UK support line on 0330 333 7441. Get technical support, submit a reading or lodge a complaint.

Utilita customer services – 0330 333 7441

Customers can reach the Utilita customer service team on 0330 333 7441. This number should be used for the following scenarios. Call this UK customer support number if you have general enquiries about gas and electricity prices with the company. You should also call this number if you have spotted an issue with your bill. It can also be used to switch to a different tariff or report an issue with your supply. And finally, if you need help locating the closest PayPoint top-up location, the customer service team will be able to help.

To get a smart meter, customers should also dial 0330 333 7441. A smart meter can help you to save energy by monitoring your energy usage in real time. For red top up cardholders who are Freedom Unit customers, the number below should be used. The same applies to blue Utilita pay-as-you-go cardholders, who should also refer to the table below for support.

You can reach the customer support line from 8 am to 9 pm Monday to Friday, in addition to 8 am to 5 pm on Saturday and Sunday. These numbers may be changed on bank holidays.

Utilita general enquiries – contact numbers

UTILITA CUSTOMER SUPPORT DEPARTMENT CONTACT NUMBER
General enquiries 0330 333 7441
Freedom Unit customer services 0330 333 7440
Utilita pay as you go (blue card) enquiries 0330 333 7442

Join Utilita Energy – 0345 206 8777

To join Utilita as a customer, you can get in touch with their sales department on 0345 206 8777. This number is used for dual supply, electricity only and gas only enquiries. Individuals calling the number will be connected to a salesperson. They will be able to tell you a quote based on your current usage. The customer support agent will ask you questions about your property and current usage. They can also suggest the right tariff for your needs.

Pay as you go tariffs can help people to budget while smart meters can help you to save money. Likewise, some people are more suited to direct debits. If you are an existing customer and want to take your energy supplier with you when you move house, you should also call this number. Make sure you give plenty of notice so that the new supplier can be ready to go once you have moved into your new address.

Top up payments – 0345 206 8333

To top up your Utilita account, you should call the energy supplier on 0345 206 8333. This phone number is available 24 hours a day, 7 days a week. You will be connected to an automated service that will allow you to manage your account. This includes checking your balance and confirming when payments are due. This is a useful number to keep to hand as it can help you to avoid missing payments.

Submit a meter reading – 0345 209 3750

In order to get more accurate bills, you need to submit a meter reading to your energy supplier. It’s good practice to get into the habit of submitting a meter reading once per month. As a Utilita customer, you can submit a meter reading by calling 0345 209 3750. You can end up paying more every month if you do not submit accurate readings. If you want to only pay for what you use, you will need to submit a meter reading. You can be fined if you are caught giving energy suppliers incorrect information.

Utilita billing enquiries – 0333 015 6662

If you are a Utilita customer and have an issue with your billing, you can call 0333 015 6662. This number should be used if you have an issue with your bill. You should also call this number as soon as possible if you are having trouble paying your bill. Getting in touch early can help to prevent your service being disconnected.

You can also use this number to notify Utilita that you have made a bill payment at a PayPoint. This can help to accelerate the process. And finally, if you are receiving warning letters despite paying your bill in full, you should call this number. This will allow Utilita to update their records and stop the automated messages.  

Complain to Utilita – 0345 207 2000

Customers can file an official complaint by calling 0345 207 2000. This number should be used if you are being overcharged, if you have a poor electricity or gas supply or if you feel you have been put in danger by a gas connection. You can also use this number to lodge complaints about individuals working for Utilita. This includes engineers, meter readers and customer service staff.

If a Utilita employee has tried to enter your home without showing the correct identification, you should submit a complaint.  You can also send a letter of complaint in writing to their Southampton address:

Utilita Energy Limited,

Hutwood Court,

Bournemouth Road,

Chandler’s Ford,

Eastleigh,

SO53 3QB,

United Kingdom.

Report a power cut to Utilita – 0345 206 8999

Power cuts can be incredibly frustrating. If you are a Utilita customer and have experienced a power cut, you can reach the team on 0345 206 8999. This helpline will be able to inform you when the problem should be rectified. If you are having trouble with your connection, this is the first port of call.

They will know if it is a known fault, and if engineers are working on a fix. This call centre is available from 8 am to 10 pm daily. If you experience a power cut in the middle of the night, call your regional supplier.

Gas emergency helpline – 0800 111 999

If you suspect there is a gas leak, you should call the national gas emergency helpline on 0800 111 999. If you smell gas, turn off the supply at the walls, open the windows and doors to your property and then wait outside until the gas engineer arrives. You should never attempt to fix problems with the gas mains yourself. This emergency line is available 24 hours a day, seven days a week, even on bank holidays.

All Utilita Numbers At A Glance

UTILITA DEPARTMENT PHONE NUMBER
Utilita customer services 0330 333 7441
General enquiries for Freedom Unit customers 0330 333 7440
Utilita pay as you go (blue card) enquiries 0330 333 7442
Join Utilita Energy 0345 206 8777
Top up payments 0345 206 8333
Submit a meter reading 0345 209 3750
Utilita billing enquiries 0333 015 6662
Report a power cut to Utilita 0345 206 8999
Gas emergency helpline 0800 111 999

Other ways to contact Utilita

If you do not want to call Utilita, there are plenty of other ways to contact the energy company. For instance, you can get in touch in writing by sending a letter to their Southampton address, or you can get in touch through their social media accounts.

Utilita postal address

If you need to reach Utilita directly, you can send a letter to their head office in Winchester. It is no longer possible to pay your gas or electricity bill by sending a cheque, so make sure you do not send any payment to this address.

Utilita Energy Limited,

Utilita House,

Moorside Road,

Winchester,

Hampshire,

SO23 7RX,

United Kingdom.

Email Utilita

If you would like a faster response to your query, you can reach Utilita by email. Their customer service email address is customerservices@utilita.co.uk. You can use this address for general enquiries and complaints. Do not use this email address for emergencies. Instead, call the number listed above. It will usually take around 48 hours to receive a response.

Utilita on Social Media

Utilita is very active on social media and uses their accounts to share energy saving tips and information for existing customers. Existing customers can also use social media to get in touch with the customer service team.

Like Utilita on Facebook

www.facebook.com/UtilitaEnergyUK

Tweet or DM Utilita on Twitter

twitter.com/UtilitaEnergy

See the latest videos from Utilita on YouTube

www.youtube.com/channel/UCFSJXbyyeTgPCdmro0Obodw

Follow the company on LinkedIn

uk.linkedin.com/company/utilita-services-ltd-

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