UKVI Contact Number: 0300 123 2241

0161 333 0004

UKVI Contact Number

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

You can contact the UK Visa and Immigration team on their general number 0300 123 2241. This number handles enquiries about an application, tracking an existing application or report an immigration crime.

UKVI contact centre – 0300 123 2241

The UKVI contact centre is available on either 0300 123 2241 or 0300 123 2241.  Here you can apply for a visa or track an existing application. You can apply to extend your stay in the UK.  If you are contacting for the first time, this is where you apply for a UK visa which you need to work and study in the country.  If you have a visa but have lost your documents, you can request emergency replacements through this number.
If you have had any technical difficulties while submitting a visa application through the UKVI website, call this number for help.  This includes getting your password reminder or resetting information. You will need your reference number and address for them to find your account.
Lines are open from 9 until 4:45 pm Monday to Thursday and until 4:30 pm on Fridays.  Calls cost a standard UK rate which is an access charge plus a per-minute cost depending on the time of the call and what kind of line you are on.  If you have free inclusive minutes, these calls are usually free.

Complaints – 0300 123 2241

If you want to complain about your experience with UKVI, then ring 0300 123 2241.  Here you can appeal a rejected visa or support a family member who has been declined one if you think this is unfair.  If you have been denied entry into the country despite having the paperwork, you can contact this number and register the complaint.  If you have had your citizenship removed unfairly or a vehicle seized contact this number to deal with it. You can also send information via email to or in writing to:

Complaints allocation hub,

Central point of receipt,

11th Floor,

Lunar House,

40 Wellesley Road,


CR9 2BY,

United Kingdom.

Citizenship & nationality enquiries – 0300 123 2253

If you want to apply to become a UK citizen, then call UKVI on 0300 123 2253.  This might be because you have lived here a certain number of years or due to family connections.  The naturalisation office will contact you within six months to confirm if you have been successful.  EU citizens can currently fast track this application, but this may change once the UK leaves the EU. You also can use this number to book knowledge of English and life in the UK tests which are citizenship pre-requisites.

Report an immigration crime – 0300 123 7000

If you think you have found an immigration crime, you can report it anonymously by calling UKVI on 0300 123 7000.  This line is open 24 hours a day, 7 days a week. It was a service offered by the UK Border Agency but is now handled by the UKVI.  If you think someone near you is living there illegally you can ring this number to check their status. You can also report more serious crime and if you think there is something like human trafficking taking place, you should always just ring 999.

Sponsor an employee or a student – 0300 123 4699

If you want to sponsor an employee or student, you can ring the employee and education helpline for UKVI on 0300 123 4699.  This is important if someone has their UK visa terminated or it has run out as they may no longer be able to stay in the UK.

Asylum support – 0300 123 2235

If you want to talk to UKVI about an asylum case, you can call 0300 123 2235.  This department handled existing applications and also helps with matters such as cash maintenance payments, emergency accommodation or medical support while waiting for an application to be seen.  If you submitted the application before 5th March 2007, you should ring 0151 213 4288 instead.

UKVI contact numbers – in brief

General enquiries & all complaints 0300 123 2241
Citizenship & naturalisation queries 0300 123 2253
Report an immigration crime 0300 123 7000
Sponsor an employee or a student 0300 123 4699
Asylum support enquiries (after 5th March 2007) 0300 123 2235
Asylum applications (submitted before 5th March 2007) 0151 213 4288

Alternative ways to contact UKVI

If you want to send details in writing or via email, you can also use these contact options.

Email UKVI

You can access the email contact system via the website as well as submit some application forms.

Write to UKVI

You can also write to the UKVI at their Liverpool head office although queries will take longer to handle via this method:

UK Visas and Immigration (UKVI),

The Capital Building,

New Hall Place,


L3 9PP,

United Kingdom.

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