Transport For London (TFL) Contact Number: 0343 222 1234
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You can reach Transport for London (otherwise known as TFL) on their primary contact number 0343 222 1234. Use this number for Oyster Card enquiries, bus times, train times and refunds.
TFL Customer services – 0343 222 1234
You can reach TFL customer service by calling 0343 222 1234. This number can be used for enquiries about the bus network and the underground network. It can also be used for enquiries about DLR and the Emirates Air Line cable car. If you would like to know the first or last underground train times, for example, you should contact TFL customer service. If you are visiting London and need advice on how to get around, use the contact number above. You can also use this number to find out about lost property.
If you are a disabled customer, or if you are travelling with a disabled passenger, you can use this number for accessibility support. This will help you to understand where you can board trains and which stations are currently accessible. If you would like to learn how you can get around the city in comfort, this is the phone number to call. And finally, if you would like more information about how to pay for your journey either with a travel card or day ticket, get in touch with the TFL customer support line.
You can reach TFL from 8 am to 8 pm every day, although there may be limited service on UK bank holidays such as Christmas Day.
TFL Oyster Card enquiries – 0343 222 1234
If you have a question about your Oyster Card, you should contact TFL on 0343 222 1234. You can use this number if you are unsure how to use your Oyster Card or if your card has been lost or stolen. You should also get in touch with TFL directly if you believe you have been overcharged for a journey or if you have been charged for a journey that you didn’t make.
If you have purchased a season ticket and this is not working correctly at the automatic gates, you should get in touch with TFL to rectify this issue. If you need information about your past journeys, you can also get in touch with TFL to confirm this information. And finally, if you have lost access to your online Oyster Card account, you can get in touch with the friendly team at TFL who will take you through the recovery process.
Complaints about TFL – 0343 222 1234
If you need to make a formal complaint against TFL and its staff, you can contact them on 0343 222 1234. You can complain about things such as late or cancelled transport. You can also report if you have been overcharged for a journey or if you have not received a refund for an incorrect charge.
If you feel you have been treated poorly by a member of the TFL staff, you should submit a formal complaint to the company. In this event, you should be adequately compensated and your complaint should be resolved in a satisfactory manner. If this is not the case, you can escalate your complaint to the London TravelWatch organisation. This is an independent watchdog responsible for overseeing transport services in London. You can reach them on the following postal address:
169 Union Street,
Santander Cycles – 0343 222 6666
If you have questions about the Santander Cycle network, you can get in touch with customer service on 0343 222 6666. You can also use this number to find nearest docking station location. For questions about your membership, use the contact number above. The number can also be used if you have questions about your membership. If you are having trouble hiring a bike or if your payment details need to be updated, get in touch with the Santander Cycles team on 0343 222 6666. And finally, if you are having trouble docking a bike, you should get in touch with the team as soon as possible to avoid being fined or overcharged.
London black taxis & minicabs – 0343 222 4000
If you have a question about TFL’s black taxi cabs and minicabs, you can reach the customer support number on 0343 222 4000. If you would like to get a fare estimate before taking a journey, you can call this number. Likewise, if you feel you have been overcharged for a journey, you can get in touch with the London taxi and minicab customer service line. And finally, if you need to report an illegal taxi driver or unsafe behaviour that you have witnessed, you can also use this telephone number.
Dial-a-Ride – 0343 222 7777
If you would like to join Dial-a-Ride, you can get in touch with them on 0343 222 7777. This phone number can be used to start your membership. Dial-a-Ride members are entitled to one journey per week from their home. If you are already a member and need to confirm a journey, you should call the phone number above. You can also use this number if your driver is late. If your driver arrives early and you aren’t ready to leave, you should get in touch with TFL to report this so your driver will wait for you.
Congestion charge – 0343 222 2222
Drivers in London need to be aware of the TFL congestion charge. If you need to plan a journey to London and want to avoid congestion charge areas, you should get in touch with the congestion charge helpline on 0343 222 2222. If you have been given a fine, you can call this number to settle the balance or dispute the fine. For those responsible for multiple vehicles in a fleet, you can call the dedicated fleet management line on 020 7649 9860 to pay your fees.
Low emissions zone – 0343 222 1111
London drivers need to be aware of the low emissions zone enforced by TFL. To check if your vehicle will be affected by the charges, you can reach the low emissions zone helpline on 0343 222 1111. This helpline is there to help you understand the charge and find out if your vehicle will be affected. You can also use this phone number to make payments to TFL for your vehicle emissions.
Important Transport for London (TFL) contact numbers
|TFL DEPARTMENT||CONTACT NUMBER|
|Customer services & Oyster cards||0343 222 1234|
|Santander Cycles||0343 222 6666|
|Taxis & minicabs||0343 222 4000|
|TFL Dial-a-Ride||0343 222 7777|
Other ways you can contact Transport for London (TFL)
In addition to the contact numbers outlined above, there are a number of ways you can contact TFL. You can write a letter to their head office customer service address or you can reach out to TFL through their social media profiles.
Write to TFL
If you prefer to get in touch with TFL by post, you can reach them on the following customer service address. It’s important to remember that contacting them by mail will be much slower than contacting them by phone or the internet.
Transport for London (TFL) Customer Services,
14 Pier Walk,
If you would rather reach FL by email, you can find the relevant information on their website. Although there isn’t a direct email address, there is a web form that you can fill in if you answer is not answered by their comprehensive frequently asked questions.
Reach TFL on social media
Transport for London is very active on social media and some people prefer to reach out using this medium.
Reach TFL on Facebook
Tweet TFL on Twitter
View the latest videos from TFL on YouTube
View the latest company updates and career opportunities on LinkedIn