Tesco Contact Number: 0800 50 55 55

0161 333 0004

Tesco Contact Number

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

If you want to contact Tesco on the phone, you can call 0800 50 55 55.  Line is open from 8am until 8pm Monday to Saturday and from 9am until 6pm on Sundays.

Customer Services – 0800 50 55 55

You can ring either freephone 0800 50 55 55 or local rate number 0330 123 4055 to contact the customer services team at Tesco.  This line handles general enquiries, complaints and to get information about local stores and their opening hours. You can also ring 0800 50 55 55.  Lines are open from 8am until 8pm Monday to Saturday and from 9am until 6pm on Sundays. Call costs can be found at on the Tesco Contact Numbers List section.

You can also use online contact forms to reach the Tesco customer services team which can be found at https://www.tescohelp.com/tesco/forms/cs_form.html

Groceries – 0800 323 4040

If you want to talk to the groceries team at Tesco call 0330 123 4040 or 0800 323 4040.  Lines are open 7-11 every day apart from Sunday which is 10-10. This number lets you check about stock availability and allergy information as well as refund options and payment methods available in store.

Tesco Direct – 0800 323 4050

You can contact Tesco Direct on 0330 123 4050 or 0800 323 4050.  This department is for the non-food side of Tesco’s business including electrical items, furniture and clothing.  You can ring this line to manage your order, change delivery information and manage your shopping account. Lines are open from 8-11 weekdays, 8-8 Saturdays and 10-6 Sundays.

You can also use the online contact form to reach Tesco Direct by visiting https://www.tescohelp.com/tesco/forms/direct_form.html.  You can also find more information about their services on the main website http://www.tesco.com/direct/

Clubcards – 0800 591 688

The Tesco Clubcard scheme team can be reached on either 0330 123 1688 or 0800 591 688.  Lines are open 8-8 weekdays, 9-6 Saturday and closed Sundays. The line handles queries about your Clubcard, changes to your details, missing points and forgotten passwords for the online service.  You can also report a lost or damaged card.

If you want to use the website, you can check your statements and request vouchers as well as replacement Clubcard’s by visiting https://www.tescohelp.com/tesco/forms/clubcard_form.html.  If you need to send paperwork, use the following address:

Tesco Clubcard,

FREEPOST,

TESCO SCO 5043,

Dundee,

DD2 9XU,

United Kingdom.

Clubcard Boost – 0808 100 0707

If you want to talk to the team about Clubcard Boost, then call either 0330 123 0707 or 0808 100 0707.  These lines handle information about using your rewards in the Boost system and when your vouchers will be available.  You can also write to the team at:

Tesco Clubcard Boost,

PO Box 654,

Crawley,

RH10 1RG,

United Kingdom.

F&F Clothing – 0330 123 4070 / 0800 323 4070

Tesco has a clothing brand called F&F and if you want to speak to the team handling these products, you can call 0330 123 4070 or 0800 323 4070.  You can check stock availability, order information, clothing sizes, offers and clearance details. You can also find out about children’s school uniforms.  You can order the items you want through the website at http://www.tesco.com/direct/clothing/.

F&F on Social Media

The F&F brand also has a number of social media profiles where you can see the latest ranges.  Find them at:

Wine by the Case – 0800 323 4080

If you want to talk to the Tesco wine department, you can ring 0300 123 4080 or 0800 323 4080.  These lines can let you order wines, find out about deals, change payment information and delivery details.  You can also check on the progress of an order.

Wine Advisors –  0800 323 4088

Tesco has wine advisors available to help you select the perfect wine.  This free service is available through 0800 323 4080. They can help choose wine for a party, an event or simply with meal-wine pairings.  All are trained in the Wine and Spirit Education Trust (WSET) and can be contacted via email at wineadvisors@uktesco.com

Technical Support – 0800 323 4060

If you want technical support for electrical items bought from Tesco, call 0330 123 4060 or 0800 323 4060.  This line can help with various products including the Hudl tablet range. You can also get technical support online at http://ttselectrical.custhelp.com/app/ask/

Tesco Mobile

Tesco Mobile General Enquiries – 0345 301 4455

If you want to make a general enquiry to the Tesco mobile team, you can call 0345 301 4455 or just dial 4455 from a Tesco mobile.  You can use this number if you are unsure which team to speak to as well as to get help with account information. You can find out about the latest deals, price changes and new phone information.  Calls cost 12p a minute from a mobile but free calls may cover the cost. Lines are open from 8-9 weekdays, 8-8 Saturdays and 10-6 Sundays.

Live Chat

You can also use the live chat facility to get help with your mobile phone.  Find this at http://www.tescomobile.com/contact-us or send an email via http://www.tescomobile.com/contact-us/email.  You can also use Twitter to get in touch at https://twitter.com/tescomobilecare

Tesco Mobile – All popular helplines

  • Customer Care – 0345 301 4455 (or dial 4455 from a Tesco Mobile phone)
  • Pay Monthly – Upgrades – 0800 030 4422 (or dial 4422 from a Tesco Mobile phone)
  • Pay Monthly – Sales – 0800 433 4990
  • Pay as you Go – 0800 323 4050
  • Pay as you Go – Top-Ups – 4444
  • Pay as you Go – Show Balance – *#10#

Tesco Bank Contact Numbers

Tesco has a range of financial services available under the Tesco Bank brand.  This includes current and savings accounts, credit cards and insurance policies as well as mortgages.  There are different sections to handle each and customer service lines are open 24/7 while technical helplines are open from 8-10 every day.  Calls cost the same as a local rate call which is 12p a minute on landlines or 3-45p a minute on mobiles. Inclusive calls may cover the cost.

You can also visit the website for more information about their various services at http://www.tescobank.com/help/contact-us/ or go to any of their social media profiles:

Tesco Credit Cards – 0345 300 4278

Tesco’s credit card team are available on 0345 300 4278.  This is a general enquiries line that can help you or direct you to a specific team.  Lines are open 24/7 and calls are charged at local rate. For minicom or textphone users, ring 0345 671 0676.

All helplines for Tesco Credit Card customers

  • Lost or Stolen Credit Card (UK) – 0345 300 4278
  • Lost or Stolen Credit Card (Overseas) – +44 1268 50 80 27*
  • Apply for a Credit Card – 0345 300 4278
  • Online Banking / App (Mobile Banking) Help – 0345 300 3511
    • Minicom (Textphone) Number – 0345 671 0674
    • Typetalk Number – 18001 0345 300 3511
  • Payment Protection Insurance Claim – 0344 543 1036
  • Card Protection Plan** – 0344 848 2914
  • Identity Protection (Claims & Queries)** – 0344 848 4277
  • Customers in Financial Difficulty – 0345 301 4971

* International rate telephone line where costs will vary depending on your location when you call

** Use these numbers only if you have a Identity Protection policy with CPP

You can also send details in writing to their official address:

Tesco Bank Credit Card Operations,

PO Box 27028,

Broadway One,

Glasgow,

G2 9FT,

United Kingdom.

Tesco Current Accounts – 0345 835 3353

You can call the Tesco current account team on 0345 835 3353 or on 0345 366 6471 if you use a minicom.  This is a general number for current accounts and can help or direct you to a different department. Lines are open 24/7 and charged at local rate costs.

All phone numbers for Tesco Current Accounts

You can use any of the account numbers 24/7 but technical services are open from 8am until 10pm.  Calls are charged at local rate or free if you have inclusive minutes on your contract.

  • Suspected Account Fraud & Lost/Stolen Credit Card (UK calls) – 0345 835 3353
  • Suspected Account Fraud & Lost/Stolen Credit Card (International calls) – +44 141 278 6081
  • Online/Mobile Banking Assistance – 0345 300 3511 (0345 671 0674 on Minicom/textphone; 18001 0345 300 3511 if using Typetalk)
  • Customers in Financial Difficulty – 0345 301 4971(http://www.tescobank.com/help/financial-difficulty/)

Ringing from outside the UK will cost more depending on your location and time of call.

 

You can send details of a query in writing to the team at:

Tesco Bank,

PO Box 17430,

Edinburgh,

EH12 1HZ,

United Kingdom.

This address is not to be used to deposit a cheque.

You can also use the FAQs section and other information available about these accounts at their website – http://www.tescobank.com/current-accounts/contact-us/

Tesco Bank Savings & Clubcard Plus – 0345 678 5678

If you want to talk to Tesco about their savings or Clubcard Plus services, you can ring 0345 678 5678 or 0345 671 0672 if you use a minicom.  Typetalk users can call 18001 0345 678 5678. These lines are for general customer services queries regarding savings products and for their Clubcard Plus accounts.  Calls are highlighted at local rates unless otherwise stated and are open from 8-10 weekdays, 9-5 weekends while technical lines are open from 8-10 7 days a week.

Tesco Bank Savings & Clubcard Plus Phone Numbers

  • Apply for Savings Account – 0345 678 5678
  • Stolen/Lost Card or Suspected Savings Account Fraud – 0345 678 5678
  • Online Banking/Mobile Banking App Help – 0345 300 3511
    • Textphone (minicom) – 0345 671 0674
    • Typetalk – 18001 0345 300 3511

Tesco Loans – 0345 600 6016

If you want to talk to Tesco about a loan product, then call 0345 600 6016.  This line is for queries about an existing loan as well as to apply for a new one.  You can also apply for a new loan via their website at http://www.tescobank.com/loans/.  Minicom users should ring 0345 671 0675 while Typetalk users should call 18001 0345 600 6015.  Lines are open from 8-8 weekdays and 9-5 weekends.

If you are having financial difficulties, you can speak to the specialist team on 0345 301 4971.

Tesco Bank Mortgages – 0345 217 2050

If you want to talk to a Tesco mortgage advisor, ring 0345 217 2050 or 0345 055 0607 from a minicom device.  This is a customer services line that can help with general queries about mortgages and also to apply for one.  You can also apply via the website at http://www.tescobank.com/mortgages/.  Lines are open from 8-9 weekdays and from 9-4 Saturdays.

Tesco Travel Money – 0845 366 0103

If you need to talk to Tesco about travel money, then ring 0345 366 0103.  This includes placing a travel money order and finding out about exchange rates.  Calls cost 2p a minute. You can use 0345 366 0103 to query an existing money order.  If you use a Typetalk device, add 18001 in front of the number you require. Lines are open 24/7

Tesco Car Insurance (Standard) – 0345 246 2895

Tesco Bank also offers car insurance and you can speak to the team about a policy on 0345 246 2895 or 0113 209 3098 if you are ringing from a mobile.  Their policies are suitable for a wide range of drivers and vehicles. If you want to make a claim on your policy, see the sections below. Calls to these numbers are charged at local rates up to 12p a minute for landlines and 3-45p a minute for mobiles.  Inclusive minutes may cover the cost. Lines are open from 8-9 weekdays and from 9-5 weekends.

More helplines

  • Get a Tesco car insurance quote – 0345 366 8631
  • Key Cover Claims – 0345 366 0228
  • Breakdown Assistance – 0800 003 001 (Freephone number)

Tesco Car Insurance – how to make a claim

Contact your Policy Underwriter
POLICY NUMBER UNDERWRITER CONTACT NUMBER
Ends with a letter Tesco Underwriting Ltd 0345 677 3377*
Starts with 10 Sabre Insurance Company Ltd 0345 678 4444
Starts with 615 Covea Insurance Plc (formerly Provident Insurance Plc) 0345 678 2222*
Starts with 3V Aviva Insurance Ltd 0345 030 7373*
Starts with 4669629L AXA UK Plc 0345 504 5389
Starts with R3121 Zenith Insurance Plc 0330 024 0014
Contact your Optional Extras Underwriter
UNDERWRITER CONTACT DETAILS
Tesco Glass Line

(Provided by National Windscreens)

0345 677 8888
Motor Legal Protection (Tesco Legal Guard) Use the above ‘Policy Underwriter’ table to contact your particular car insurance provider
RAC Breakdown Assistance 0800 003 001 (Freephone number)
Key Cover 0345 366 0228
Upgraded Courtesy Car Cover Use the above ‘Policy Underwriter’ table to contact your particular car insurance provider
Driver Injury Cover 0345 300 0680 (you must phone your motor policy provider before ringing this number)

Tesco Car Insurance – how to make a complaint

UNDERWRITER CONTACT NUMBER POSTAL ADDRESS
Motor Legal Protection (Tesco Legal Guard) 0345 677 3377 Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU, United Kingdom.
Tesco Glass Line 0345 677 3377 Customer Relations Manager, Freepost RSJB-RYLK-JKUX, Tesco Bank Complaints, PO Box 277, Newcastle Upon Tyne, NE12 2BU, United Kingdom.
RAC Breakdown Cover 0800 015 6836 (for Euro Plus Cover call 0800 015 6837) Tesco Breakdown Customer Care, RAC Motoring House, Great Park Road, Bradley Stoke, Bristol, BS32 4QN, United Kingdom.
Key Cover 0345 366 0228 Complaints, Keycare, 2-3 Quayside House, Quayside, Salts Mill Road, Shipley, West Yorkshire, BD18 3ST, United Kingdom
Upgraded Courtesy Car Cover 0345 677 3377 Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU, United Kingdom
Driver Injury Cover 0345 300 0680 Tesco Underwriting, Floor 2, Q8 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU, United Kingdom.

For complaints relating to a car insurance policy, you can call 0345 366 1309 or 0113 820 9992 from a mobile.

If you want to send your complaint in writing, then send it to:

Customer Relations Manager,

Freepost RSJB-RYLK-JKUX,

Tesco Bank Complaints,

PO Box 277,

Newcastle Upon Tyne,

NE12 2BU,

United Kingdom.

Tesco Young Drivers’ Box Insurance – 0330 022 2202

If you have a young drivers policy through Tesco you can call 0330 022 2202 to talk to the team.  You can get information about your policy or add to the cover. You can also get a quote by visiting the website http://www.tescobank.com/car-insurance/young-drivers/index.html   For queries around making a claim and installation of the box, then call the numbers below.  Lines are open from 8-8 weekdays, 9-4 Saturdays and from 10-4 Sundays. Calls charged at local rate amounts.

Further helplines for Tesco Young Drivers’ Box Insurance

  • Make a Claim (if in doubt on what category your claim comes under, use this number) –  0330 022 2525
  • Make a Windshield Claim – 0330 022 9449
  • Young Drivers’ Breakdown Assistance – 0333 202 1897
  • Key Cover Claims – 0345 366 0228
  • Box Installations – 0121 332 1220
  • Complaints about Tesco Bank Young Drivers’ Insurance – 0330 022 2202

Tesco Home Insurance – 0345 246 2904

If you have a Tesco home insurance policy, you can ring 0345 246 2904 or 0113 209 3099 from a mobile.  This is a general enquiries number if you are unsure who to talk to. If you want to get a new quote either visit their website at http://www.tescobank.com/home-insurance/ or ring 0345 366 8632.  If you need to make a claim or complaint, see the numbers below.  Claims lines are open 24/7 while other lines are open 8-9 weekdays, 9-5 weekends and calls are charged at local rates.

Tesco Home Insurance Claims

Check your documents to find out which underwriter covers your policy then use the number below.

UNDERWRITER CONTACT DETAILS
Tesco Underwriting Ltd 0345 677 7222
AXA Insurance UK plc 0330 024 0387
Towergate Underwriting Group Ltd 0330 123 5543
Royal & Sun Alliance Insurance plc 0345 078 7535
Legal & General Insurance Ltd 0345 070 1307

Tesco Home Insurance Home Emergency & Family Legal Guard Claims

CLAIM TYPE INSURANCE PROVIDER/LINE TYPE CONTACT NUMBER
Home Emergency cover claims Tesco Bank Home Insurance 0330 123 1963
Home Emergency cover claims Finest Home Insurance 0330 123 1964
Family Legal Guard Legal Helpline 0345 120 1342
Family Legal Guard Claims Line 0345 120 1339

Home Insurance – Complaints about Claims

If you want to make a complaint, check your paperwork to see who underwrites your policy then use the appropriate number below.

UNDERWRITER CONTACT NUMBER POSTAL ADDRESS
Tesco Underwriting Ltd 0345 677 7222 Tesco Bank, PO Box 591, Eastleigh, SO50 0HH, United Kingdom.
AXA Insurance UK plc 0330 024 0387 Axa Insurance, PO Box 300, Lancaster, LA1 1GB, United Kingdom.
Towergate Underwriting Group Ltd 0330 123 5543 Towergate Insurance, PO Box 300, Lancaster, LA1 1GB, United Kingdom.
Royal & Sun Alliance Insurance plc 0345 078 7535 Customer Relations Team, PO Box 2075, Livingston, EH54 0EP, United Kingdom.

Official email address: crt.halifax@uk.rsagroup.com

Legal & General Insurance Ltd 0345 070 1307 Legal & General, PO Box 1429, Birmingham, B5 4UT, United Kingdom.

If you want to make a complaint about your policy not relating to a claim, then you can ring the complaints department on 0345 366 1310 or 0113 820 9993 on a mobile.  You can also send details in writing to:

Customer Relations Manager,

Freepost RSJB-RYLK-JKUX,

Tesco Bank Complaints, P.O. Box 277,

Newcastle Upon Tyne,

NE12 2BU,

United Kingdom.

Tesco Pet Insurance Contact Number – 0345 078 3895

You can ring Tesco pet insurance team on 0345 078 3895.  The company offer a range of policies for different pets and you can use the numbers below to follow up once you have taken a policy.  You can also call 0800 300 836 as a minicom user for free. Most numbers are charged at standard local UK rates and non-claims times are open 8-8 weekdays, 9-5 Saturdays and 10-5 Sundays.

Tesco Travel Insurance Phone Number – 0345 293 9475

If you want to talk to Tesco about your travel policy, then call 0345 293 9475.  This line is a general enquiries line and you can then get the right department to sort your query.  You can ring the number to update about a medical condition. There are detailed contact numbers below for claims including emergency lines which are open 24/7.  Non-claims lines are open from 8-8 weekdays, 9-4 Saturdays and 10-5 Sundays and calls are charged at local UK rates. International calls will cost more.

Tesco Travel Insurance Contact Numbers – List

  • New customers/Get a Tesco travel insurance quote – 0345 293 9474
  • Claims hotline – 0345 677 7555
  • 24 hour medical emergency helpline (from within USA and Canada) – 011 23 8064 4633*
  • 24 hour medical emergency helpline (from inside Europe and any other country – excluding USA and Canada) – +44 23 8064 4633*
  • Renew your policy 0345 293 9476

You can also send details in writing to the team at:

Tesco Travel Insurance,

Prospect House,

Trentham Lakes North,

Stoke on Trent,

ST4 4TW,

United Kingdom.

Tesco Life Insurance Phone Number – 0800 015 7586

If you want to talk to Tesco about a new life insurance policy, then call 0800 015 7586.  If you have an existing policy with the company, need to make a claim or want more information, look at your policy booklet for the underwriter and use the table below:

POLICY PROVIDER POLICY DATE CONTACT NUMBER LINE AVAILABILITY POSTAL ADDRESS
Aviva 16th September 2012-onwards Claims:  0800 015 1142

Non-claims: 0800 302 9604

Claims: 8am-8pm Monday- Friday, 8:30am-5pm Saturday, 10am-4pm Sunday

Non-Claims: Monday to Friday 8am-8pm and Saturday 9am-2pm

Tesco Bank Life Insurance, PO Box 520, Norwich, NR1 3WG, United Kingdom.
Friends Life/Friends Provident 4th December 2009-15th September 2012 0800 917 9566 Monday-Friday 8:30am-6pm Tesco Life Insurance, Friends Life, PO Box 1550, Salisbury, SP1 2TWM, United Kingdom.
Countrywide Assured plc (formerly Protection Life/Direct Line Life) 15th February 2006-3rd December 2009 0345 300 4550* Monday to Friday 9am-5pm Tesco Life Insurance, Countrywide Assured Plc, PO Box 2923, Romford, RM7 1PE, United Kingdom
Norwich Union Taken out on or before 14th February 2006 0800 068 6800 Monday to Friday 8am-8pm Saturday 9am-5pm Tesco Bank, PO Box 569, Norwich, NR1 3XX, United Kingdom.

Call costs

  • Calls to 0800 numbers are free from any UK line
  • Calls to 0345 numbers can cost 12p a minute on landlines and up to 45p a minute on mobiles but inclusive calls may cover the cost of the phonecall

Important Tesco Contact Numbers

DEPARTMENT CONTACT NUMBER* FREEPHONE NUMBER**
General Customer Services 0330 123 4055 0800 50 55 55
Groceries queries 0330 123 4040 0800 323 4040
Tesco Direct queries 0330 123 4050 0800 323 4050
Clubcard queries 0330 123 1688 0800 591 688
Clubcard Boost queries 0330 123 0707 0808 100 0707
F&F Clothing queries 0330 123 4070 0800 323 4070
Wine by the Case 0330 123 4080 0800 323 4080
Wine Advisors service 0330 123 4088 0800 323 4088
Technical Support (all) 0330 123 4060 0800 323 4060
Tesco Mobile – General Enquires 0345 301 4455 (or call 4455 from your tesco mobile) NA
Tesco Mobile – Pay Monthly (Upgrades) (see right) 0800 030 4422 (or call 4422 from your Tesco Mobile)
Tesco Mobile – Pay Monthly (Sales) (see right) 0800 433 4990
Tesco Mobile – Pay As You Go (see right) 0800 323 4050
Tesco Credit Card queries (Tesco Bank) 0345 300 4278 NA
Tesco Current Accounts queries (Tesco Bank) 0345 835 3353 NA
Tesco Savings queries (Tesco Bank) 0345 678 5678 NA
Tesco Loans queries (Tesco Bank) 0345 600 6016 NA
Tesco Mortgages queries (Tesco Bank) 0345 217 2050 NA
Tesco Travel Money queries (Tesco Bank) 0845 366 0103*** NA
Tesco Car Insurance (Standard) (Tesco Bank) 0345 246 2895 / 0113 209 3098 (mobile) NA
Tesco Young Drivers’ Box Insurance (Tesco Bank) 0330 022 2202 NA
Tesco Home Insurance (Tesco Bank) 0345 246 2904 / 0113 209 3099 (mobile) NA
Tesco Pet Insurance (Tesco Bank) 0345 078 3895 NA
Tesco Travel Insurance (Tesco Bank) 0345 293 9475 NA
Tesco Life Insurance (Tesco Bank) 0800 015 7586 NA

* Local rate telephone number. Call are charged at the same rate as local calls and if you have inclusive minutes these may be free.

** Freephone number. Calls are free from landlines and mobiles.

*** Business rate phone number. Calls cost 2p a minute from landlines and more from mobiles.

Alternative Tesco Contact Options

Tesco has an extensive FAQs section on the website with a range of contact and support options to help you get the help you need.  These can be accessed at http://www.tesco.com/help/

You can also write to the company’s general address for any type of policy:

Tesco Customer Service Centre,

Baird Avenue,

Dundee,

DD1 9NF,

United Kingdom

You can also speak to Tesco via their social media profiles which can be found at:

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