Tax Credits Contact Number: 0870 042 0481

0161 333 0004

GOV UK Contact Number

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

You can call the Tax Credits general customer services team on 0870 042 0481.  You can also ring HMRC on their local rate number 0345 300 3900 if you have an existing claim.

Tax Credits General Enquiries – 0870 042 0481

If you want to talk to the main customer service team for the Tax Credits department, then call either 0345 300 3900 or 0870 042 0481.  You can use 0345 300 3909 if you use a textphone device. You can use this number to report changes in circumstances that could affect your claim.  This might be a change in relationship status, children leaving home or education or working less than 30 hours a week. It may be you have had an increase in income above £2500.  You can visit the web page for a full list of the changes that might affect your claim and need to be notified.  You can also ring 0345 300 3900 for new claims or other enquiries.

Lines are open from 8am until 8pm weekdays and 8am until 4pm Saturdays, closed Sundays and some bank holidays.  Calls to 0345 numbers cost the standard UK local rate which is 12p a minute plus access charge. Calls to 0870 numbers cost 13p a minute.  Calls from mobiles are free if you have inclusive minutes to cover the cost otherwise will be charged at 45p a minute. Check with your provider if you have free minutes.

How to complain to HMRC about your Tax Credits

If you want to complain about HMRC’s Tax Credits department then call 0345 300 3900.  Advisors on this line will help with queries around the tax credits system and general complaints.  You can also send details in writing to:

HM Revenue and Customs – Tax Credit Office (COMPLAINTS),

Preston,

PR1 4AT,

United Kingdom.

If you are unhappy with their response, or you feel the incident is borderline criminal activity, you can send it to the Serious Complaints Department at:

HM Revenue and Customs,

PO Box 64353,

London,

EC3P 3AW,

United Kingdom.

Tax Credit Payments – 0345 302 1429

If you want to talk to the Tax Credits team about payments, then call 0345 302 1429.  This is a local rate call. The number handles queries about payments including how much and when or if you need to repay the money and are struggling.  Lines are open 8-8 weekdays and 8-4 Saturdays.

If you want to send a cheque for a repayment, you can send it to:

HMRC,

Direct,

BX5 5BD,

United Kingdom.

Tax Credit Agent/Third Party Helpline –  0345 300 3943

If you are an authorised agent acting on behalf of someone, call 0345 300 3943.  This line costs 12- a minute plus access charge from a landline and up to 45p a minute on mobiles.  If you have free inclusive minutes, these calls will be free so check first.

Call the Tax Credits Office from abroad – +44 2890 538 192

If you are outside the UK and need to call the Tax Credits team, then ring +44 2890 538 192.  This line is available from 8-8 weekdays and 8-4 Saturdays. Calls will cost more from outside the UK than from inside it and depends on where you are calling from.

Important Tax Credits Contact Numbers

DEPARTMENT

PHONE NUMBER

Tax Credits General Enquiries (plus Complaints) 0870 042 0481
Tax Credits Payments queries 0345 302 1429
Authorised Third-Party Agent Helpline (acting on behalf of someone else) 0345 300 3943
International Tax Credits Helpline (outside UK) +44 2890 538 192

Alternative Tax Credits Contact Options

Online

If you need to get in touch with the Tax Credits team for any reason, there are various phone lines but also other ways you can do this.  You can also visit their website at https://www.gov.uk/manage-your-tax-credits

Post your Tax Credits Forms

If you want to send forms to HMRC, there are two official addresses to use for tax credit claims and renewals.  For new claims, post your paperwork to:

HM Revenue and Customs – Tax Credit Office,

Liverpool,

L75 1AZ,

United Kingdom.

For renewals, post your paperwork to:

HM Revenue and Customs – Tax Credit Office,

Comben House,

Farriers Way,

Netherton,

L75 1AX,

United Kingdom.

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