Sky Contact Number: 0800 151 2747

0161 333 0004

Sky Contact Number

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

You can ring Sky on either 0800 151 274.

Sky customer services team is available on 0800 151 2747 for their TV, Broadband and other services.  You can also use the freephone number to reach the team on 0800 151 2747.

Sky also operates a range of helpline numbers to help you find the department you need.  These numbers can help with queries including buying or upgrading, schedule or changing an appointment or moving home.

If you don’t know which number is the right one, you can ring the main 0800 151 2747 number.  This is free from landlines and mobiles. You can also contact Sky from outside the UK on +44 800 151 2747.  Calls will cost more than ringing from inside the UK.

Sky Contact Numbers

Sky’s most popular numbers can be found below to get straight through to the relevant department.  Call costs are free for numbers beginning 0800, mobile-friendly numbers start with 0333 and 0344 while business rate numbers start with 0843 or 0870 and are charged at 7p and 13p a minute plus access charges respectively.

DEPARTMENT PHONE NUMBER
Join Sky (new customer) 0800 151 2747
Sky – sales (existing customer) 0800 151 2747
Sky – customer service (all) 0800 151 2747
Sky – upgrade your subscription 0344 241 1653
Sky – downgrade your subscription 0344 241 0266
Sky – cancellation your service 0333 202 2135
Sky – faults on your service 0344 241 1653
Sky – installations of Sky TV 0800 151 2747
Sky – engineer visits 0344 241 4141
Sky TV queries 0800 151 2747
Sky Broadband queries 0800 151 2747
Sky Talk queries 0800 151 2747
Sky Mobile queries 0333 009 1366

Sky Customer Service – main contact numbers

You can use these numbers if you want to speak to Sky but don’t know exactly which department you need.  They can handle calls about Sky TV, Broadband and any of their UK products.

PHONE NUMBER DEPARTMENT NUMBER TYPE
0800 151 2747 Sky Customer Service Freephone (0800) *
0344 241 1653 Sky Customer Service Local-Rate (03) **

Call costs explained

* 0800 numbers are free to call from UK landlines & mobiles.

** 03 numbers cost the same as ringing 01 or 02 numbers and this depends on your line provider so check with them for call costs

 

Sky Helpline Open Hours

Sky customer services operate their phone limes mostly between 8:30 am and 11:30 pm seven days a week.  If you need to check a specific team, you can see the listing below.

HELPLINE OPEN HOURS
Sky customer service Mon to Sun, 8:30am – 11:30pm
Sky TV support Mon to Sun, 8:30am – 11:30pm
Sky Broadband support Mon to Sun, 8:30am – 11:30pm
Sky Talk support Mon to Sun, 8:30am – 11:30pm

If you need to get a problem solved quickly, the quietest time to call is just before closing time and when they first open.  Sundays may be quieter, but staff levels are also lower, so this doesn’t mean it is easier to get through.

Sky TV Contact Numbers

If you want to start, upgrade or cancel a Sky TV package, you can ring the customer services team on 0344 241 1653.  This team also handles problems with your existing package. Below are numbers for the different departments – 03 numbers are charged at the same rate as 01 or 02 numbers.

  • Buy Sky TV Now: 0800 151 2747
  • Problems With your existing Sky TV: 0344 241 1653
  • Information on joingin Sky TV: 0344 241 1653
  • Join or Upgrade your existing Sky TV: 0344 241 1653
  • Cancel Sky TV packages: 0333 202 2135
  • Downgrade Sky TV packages: 0344 241 0266
  • Reschedule You Sky TV Engineer Appointment: 0344 241 4141
  • Sky TV Shop assistance: 0800 151 2747

Sky Accounts & Billing Contact Numbers

If you want to check your current balance with Sky ring 0344 241 1653 or from outside the UK call +44 344 241 1653.

  • Bills & Payments:
    • Automated Self-Service Line: 0333 202 2133
    • Call a Sky expert for help: 0344 241 1653
  • Change Your Account Information: 0344 241 1653
  • Get Details of Introductory Offers: 0333 202 0921
  • Track Your Existing Order: 0344 241 1653
  • Sky Protect Insurance information: 0344 241 1653
  • Report a Deceased Account Holder: 0333 202 0912
  • Sky Terms & Conditions: 0344 241 1653

Sky Broadband Contact Numbers

If you want to talk to Sky about your Broadband, upgrade your package or find out more information about a service, you can use the following numbers:

  • Problems With existing Sky Broadband: 0344 241 1653
  • Sky Wifi issues: 0344 241 1653
  • Set up access to Sky Yahoo Email Account on your Mobile Devices: 0344 241 1653
  • Join or Upgrade Existing Sky Broadband: 0344 241 1653
  • Cancel Sky Broadband packages: 0333 202 2135
  • Downgrade Sky Broadband packages: 0344 241 1653
  • Sky Broadband Pro: 0344 824 5100

Sky Talk Contact Numbers

If you want to join Sky Talk or change your existing package, you can ring 0344 241 1653 or +44 344 241 1653 from outside the UK.  Alternatively, use the below numbers:

  • Join Sky Talk (new customers): 0344 241 1653
  • Upgrade Sky Talk packages: 0344 241 1653
  • Downgrade Sky Talk packages: 0344 241 0266
  • Cancel Sky Talk packages: 0330 041 2435
  • Problems With Sky Talk: 0344 241 1653

Make a Complaint

If you need to complain about problems with you Sky services, call below numbers:

  • Complain About Sky TV Products or Services: 0344 241 1653
  • Complain About Sky Broadband: 0344 241 1653
  • Complain About Sky Talk: 0344 241 1653
  • Complain About Sky TV Apps: 0344 241 1599

Moving Home

If you are moving home and want to transfer your Sky services, you can ring 0333 200 800 to let them know the new details.  You can also use:

  • Change address for Sky Talk or Broadband: 0333 200 8000
  • To Change or Cancel a Move: 0333 200 8000

Sky TV Apps

If you have any problems using the Sky TV apps, you can ring 0344 241 1599.

  • Problems With Using Your Sky TV Apps: 0344 241 1599
  • Manage Your Devices for Sky TV Apps: 0344 241 1599

Sky iD

If you need to change the information you use to log into your Sky website, you can ring 0344 241 1653.  You can also call:

  • Forgotten Username or Password: 0344 241 1653
  • All Other Sky iD Queries: 0344 241 1653

Sky Mobile

If you need help or support with your Sky Mobile, ring 0333 009 1366 or use one of the below numbers:

  • Sky Mobile customers general enquiries: 0333 009 1366
  • Sign-up for new Sky Mobile: 0330 041 3314
  • Cancel your Sky Mobile account: 0330 041 2524
  • Update your Mix monthly plan: 0333 009 2695
  • Help when using your Sky Mobile phone from abroad: +44 1312 783 778
  • Report a lost or stolen handset: 0330 041 2523

Sky head office

You can contact Sky’s head office by ringing the main number 0333 100 0333 and asking for serious complaints department or for corporate enquiries.

Write to Sky

If you need to send paperwork or documents to Sky, you can send it to their main address:

Sky UK,

Grant Way,

Isleworth,

TW7 5QD,

United Kingdom.

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