What is a 0872 number?
The 0872 area code is a non-geographical premium rate phone number. The dialling code isn’t linked to any area in the UK like an area code would normally be. Calls to 0872 numbers will be charged at a higher rate than regular UK landline phone numbers.
The rates to call a 0872 number are determined by the owner of the phone number to a certain extent and this means that they have become a popular way for companies to make money by offering a service over the phone. These types of phone numbers are typically used by the following organisations:
- Information and support lines
- Event booking and travel ticketing services
- Conference calls
- Pre-sales information
- Horoscopes, tarot and fortune telling
- Adult entertainment, including chat and dating lines
In 2015, the law was changed to make it illegal for companies to specify a 0872 phone number as their main contact number. This was a popular move for consumers as these types of phone number might prevent someone calling for support if they know they are going to be charged extra for the call. Many companies moved towards using the 03 area code for their post-sales support lines.
How much does it cost to call 0872 numbers?
Most UK phone numbers are charged at the same rate, but 0872 numbers work differently to most numbers. They are charged two different rates as outlined below:
- The first fee is an access fee. This is payable to the phone company and can vary from between 12p per minute from a landline to 55p per minute from a mobile phone.
- The second fee is the service fee which is payable to the phone number owner. This can cost up to 13p per minute, 13p per call or both.
The owner of the phone number is responsible for letting you know how much a call will cost. It is unlikely that calls to 0872 numbers will be included in any call package allocation offered by a landline or mobile phone provider.
There are some situations where a call might become more expensive than anticipated. If you make a call to a 0872 number from a hotel, this could be significantly more expensive as the hotel will include their own surcharge for calls. Some hotels might even block calls to these premium rate numbers.
Regulation of 0872 numbers
Companies are no longer allowed to use 0872 numbers for their post-customer service phone lines. All numbers with a service rate of over 7p per minute or 7p per call are also regulated by the Phone-paid Services Authority. If you have a dispute over the cost of a call or if a company has failed to provide information about how much a call to their 0872 number will cost, you can lodge a complaint with the Phone-paid Services Authority.
All 0872 numbers are the same and function the same regardless of the digits that follow. The phone numbers 08720, 08721 and 08722 are all variants of the same 0872 number.