Post Office Contact Number: 0345 611 2970
Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.
If you want to contact the Post Office, you can use either 0345 611 2970. This line handle a range of queries including finding post office opening hours and information on products you hold with them.
Post Office general enquiries – 0345 611 2970
You can call the Post Office on 0345 611 2970 for a range of general queries. This includes about sending letters or parcels through Royal Mail. This line can help you find the nearest branch and their opening times as well as get assistance with weighing parcels. If you are unsure of the postage stamp needed for an item, this line can help you work this out. You can also find out about sending valuable items in the mail via the track and trace services which allows you to follow the progress of the parcel online and insures it.
If you need Post Office assistance in applying for a UK driving license or passport, then call this number. The service is known as Check & Send and means for a small fee they will check your documents to ensure they are correct. This can save you paying a second application charge if something isn’t right on your original application.
The general enquiries line 0345 611 2970 will cost the same to call as ringing a 01 or 02 number. This is a per-minute rate that depends on the time of the day as well as the connection charge from your line provider. If you have free minutes on your contract, these will often cover the cost of the call. Lines are open from 8:15am until 6pm weekdays and from 8:30am until 2pm Saturday. Lines are closed Sundays and Bank Holidays.
Complaints – 0345 611 2970
If you need to complain to the Post Office, you can ring their customer service line on 0345 611 2970. This line lets you complain about a lost parcel or letter as well as the conduct of staff member or a decision about a financial product. You can also send details of the complaint in writing if you prefer and send it to:
Post Office Ltd,
20 Finsbury Street,
Broadband and landline – 0345 600 3210
If you use the Post Office for your broadband and landline connection, then you can ring them on 0345 600 3210 to talk about it. This line can handle queries about being overcharged or incorrect bill amounts. You can also get technical support for connecting to the Wi-Fi network and other troubleshooting assistance. If you notice continually low broadband connection speeds, then you can contact the Post Office on this number to query it.
Post Office broadband & landline customers – useful phone numbers
|DEPARTMENT||UK CONTACT NUMBER|
|Customer services (all)||0345 600 3210|
|Sign up for Post Office broadband and landline (new customer)||0800 092 0514|
Post Office savings – 0800 169 7500
If you want to talk to the Post Office savings team, call 0800 169 7500. This line handles new savings accounts as well as checks on the annual interest rate for ISA products. You can find out about withdrawing money from your account and also about other investment products such as premium bonds.
Credit cards – 0345 607 6500
If you have a Post Office credit card, you can ring 0345 607 6500 to talk to them about it. This includes if you are having financial difficulties and need to get some advice on what to do. You can use this line to see about a credit limit increase or close an account once it is clear. You can also find out about additional benefits from their cards including matched, balance transfer and platinum products. Finally, if your card is lost or stolen, use this line to report it to stop fraudulent use.
Post Office credit card phone numbers – a summary
|CREDIT CARD DEPARTMENT||CONTACT NUMBER|
|General Customer services||0345 607 6500|
|Apply for a new Post Office credit card||0800 169 2000|
|Report a lost or stolen credit card||0800 169 2646|
Current accounts – 0345 266 8977
If you want to speak to the Post Office about a current account you have with them, call 0345 266 8977. This line handles queries such as extending your overdraft if you think you will exceed it or to transfer money between accounts. You can check your account balance or get technical support with the online banking site. You can also reset your information for the website or get troubleshooting help. If you have a lost or stolen card, then contact the Post Office quickly on 0345 266 8977 to avoid fraudulent use of your account. Calls are charged at a local rate, the same as ringing 01 or 02 numbers.
If you want to sign up for a new account, then you can ring the new applications number on freephone 0800 028 1122. This line is free from any landline or mobile and can help you with the account options available and which might be best. It also includes information about APRs and other key facts.
International payments – 0800 180 4809
If you want to make a payment outside the UK, you can ring 0800 180 4809. This is a freephone line and can handle queries around making a payment and what it will cost. If you are already outside the UK, you can ring +44 203 162 8080 to make a payment to another country. This line isn’t a freephone and costs will depend on where you are when calling.
Post Office mortgages – 0800 707 6206
If you want to talk to the Post Office about a mortgage, call 0800 707 6206. This team of specialist mortgage advisors can look at the options available for your mortgage. You can also ring the number as an existing customer if you are having financial difficulties or need help. If you don’t keep up regular payments, your home may be repossessed so getting help quickly is key. The lines are open from 8:30-7:30 weekdays and from 9:30-1 on Saturdays. It is closed Sundays and bank holidays.
Post Office travel insurance – 0330 123 3690
If you want a quote from the Post Office for travel insurance, call 0330 123 3690. This line handles new quotes and also amendments to existing policies. You can also find out about multi-trip policies to cover you if you travel regularly. The number also handles non-emergency claims such as delayed flights or a hotel cancellation. If you are abroad and suffer a medical emergency, then you can ring +44 20 8865 3074. This line is available 24 hours a day to handle any type of emergency query.
Home insurance – 0345 073 1002
The Post Office offer home insurance to protect your buildings and contents and can be reached on 0345 073 1002. This line handles renewals and amendments to existing policies such as moving home or adding more cover. If you do cancel a policy, there is a cancellation fee. If you need to make a claim, use one of the numbers below to reach the right team.
Post Office home insurance phone numbers
|HOME INSURANCE DEPARTMENT||CONTACT NUMBER|
|General Customer services||0345 073 1002|
|Get a quote for new Post Office home insurance||0330 018 8207|
|Renew your existing policy||0330 018 4082|
|Make a claim on your home insurance||0345 073 1005|
Car insurance from the Post Office – 0345 073 1002
The Post Office offers car insurance and the team can be reached on 0345 073 1002. This line handles existing policy queries such as changing your vehicle or adding breakdown cover. There is also a separate number to use for van policies for commercial use and to make a claim on your car insurance.
Post Office car and van insurance contact numbers
|General Customer services||0345 073 1002|
|Renew your existing motor policy||0330 018 4082|
|Car and van insurance claims||0345 073 1005|
|Quotes – new car insurance||0330 018 3770|
|Quotes – new van cover||0330 018 3793|
Motorbike insurance – 0345 301 4563
If you want to talk to the motorbike team at the Post Office, you can ring 0345 301 4563. This line handles general queries including specialist cover for classic bikes. You can add a bike to your cover as the policies can cover up to four bikes. You can also add extra covers such as leathers, helmet cover and personal injury. If you need to make a claim on your policy, use the numbers below for this.
Post Office motorbike insurance phone numbers – at a glimpse
|MOTORBIKE INSURANCE DEPARTMENT||CONTACT NUMBER|
|General motorbike enquiries||0345 301 4563|
|Get a new quote||0345 872 3595|
|Renew your existing policy||0345 301 4564|
|Make a motorbike claim||0345 504 0349|
Post Office life insurance – 0345 266 1484
If you have a life insurance policy with the Post Office, then call 0345 266 1484 to speak to the team. This cover offers a lump sum that is payable on your death and spreads the cost across regular payments. The phone line handles queries such as checking the cover you have and other types of cover available such as mortgage assurance, parent life cover and critical illness cover. Polices taken before 31st January 2017 were underwritten by Aviva while current policies are underwritten by Royal London Mutual Insurance Society. So, if you need to contact the team, use the numbers below depending on when your policy was taken.
Life insurance contact numbers – in summary
|LIFE INSURANCE DEPARTMENT||PHONE NUMBER|
|General enquiries – policy taken out after 31/01/2017||0345 266 1484|
|General enquiries – policy taken out before 31/01/2017||0800 158 3065|
|Make a claim – policy taken out after 31/01/2017||0345 266 1483|
|Make a claim – policy taken out before 31/01/2017||0800 015 1142|
|Funeral benefit option claims||0800 022 3229|
|Bereavement support helpline||01244 625 180|
Post Office funeral plan – 0800 033 4301
If you need to contact the Post Office about their funeral plans, you can ring 0800 033 4301. This includes if you want to increase the amount cover that you have to handle the cost of the funeral after you pass away. You can also contact if a policyholder has passed away and you are in charge of their estate. The team will be able to let you know what is needed. If you want to take a new policy you can call 0800 033 4302, a freephone number.
Post Office contact numbers – at a glance
|POST OFFICE DEPARTMENT||PHONE NUMBER|
|General enquiries (all)||0345 611 2970|
|Post Office broadband & landline – general customer services||0345 600 3210|
|Post Office broadband & landline – new customers||0800 092 0514|
|Savings accounts queries||0800 169 7500|
|Post Office credit cards – general customer services||0345 607 6500|
|Post Office credit cards – new applications||0800 169 2000|
|Post Office credit cards – report a lost or stolen card||0800 169 2646|
|Current accounts – general customer services||0345 266 8977|
|Current accounts – new applications||0800 028 1122|
|Make an international payment with the Post Office – UK calls||0800 180 4809|
|Make an international payment with the Post Office – overseas calls||+44 203 162 8080|
|Mortgages queries||0800 707 6206|
|Post Office travel insurance – general customer services||0330 123 3690|
|Post Office travel insurance – emergency helpline (outside UK)||+44 20 8865 3074|
|Home insurance – general customer services||0345 073 1002|
|Home insurance – get a new quote||0330 018 8207|
|Home insurance – renew your existing policy||0330 018 4082|
|Home insurance – claims||0345 073 1005|
|Post Office car & van insurance – general customer services||0345 073 1002|
|Post Office car & van insurance – existing renewals||0330 018 4082|
|Post Office car & van insurance – make a claim on your policy||0345 073 1005|
|Post Office car & van insurance – car insurance quotes||0330 018 3770|
|Post Office car & van insurance – van insurance quotes||0330 018 3793|
|Motorbike insurance – general customer services||0345 301 4563|
|Motorbike insurance – get a new quote||0345 872 3595|
|Motorbike insurance – renewals||0345 301 4564|
|Motorbike insurance – claims||0345 504 0349|
|Post Office life insurance – customer services (policy taken out after 31/01/2017)||0345 266 1484|
|Post Office life insurance – customer services (policy taken out before 31/01/2017)||0800 158 3065|
|Post Office life insurance – claims (policy taken out after 31/01/2017)||0345 266 1483|
|Post Office life insurance – claims (policy taken out before 31/01/2017)||0800 015 1142|
|Post Office life insurance – funeral benefit option claims||0800 022 3229|
|Post Office life insurance – bereavement support helpline||01244 625 180|
|Funeral plan queries||0800 033 4301|
Alternative ways to contact the Post Office
The Post Office is one of the most recognisable companies in the UK and also offer a range of contact options to help customers get in touch. These include email, live chat and social media as well as telephone lines and postal addresses.
Write to the Post Office
You can write to the Post Office about any general enquiry by sending the letter to the head office in London or by writing to your local branch. You can find their information at http://www.postoffice.co.uk/branch-finder or write to:
Post Office Ltd,
20 Finsbury Street,
Email the Post Office
You can send an email to the Post Office via their contact form on the website which you can find at http://www.postoffice.co.uk/contact-us or access the live chat options if you want to speak to someone via the internet.
Connect with the Post Office on social media
If you want to use social media to get in touch with the Post Office, then you can find them on all major platforms including Facebook and Twitter:
Check out their posts on Facebook
Send a Tweet to Post Office customer services on Twitter
Watch their helpful video tips on YouTube
View the Post Office company profile page on LinkedIn