Personal Independence Payment (PIP) Contact Number: 0800 121 4433

0161 333 0004

GOV UK Contact Number

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

You can ring the Personal Independence Payment or PIP department on 0800 121 4433.  This line let you find out about benefit rates, notify about changes of circumstances or appeal a decision.

Personal Independence Payment (PIP) enquiries

If you are already receiving PIP, then you can ring 0345 850 3322.  Here you can notify about changes in your personal details including your address.  This number covers if you have been switched from Disability Living Allowance or DLA as well.  You should let them know about any changes as soon as possible as they may affect your eligibility.

Calls to this department are charged at a standard rate which means you can call for free if you have inclusive minutes on your contract.  Otherwise, there is a per minute fee with an access charge that is usually higher on mobiles than on landlines. There is also a freephone number to use 0800 121 4433 for payments.  The third option is 0800 121 4433 which is charged at 7p a minute plus access charge. All lines are open from 8-6 weekdays.

PIP Textphone helpline – 0345 601 6677

If you need to contact the Personal Independence Payment team via a textphone, you can use 0345 601 6677.  If you use a Next Generation Text Relay service, then instead ring 18001 0345 850 3322.

Appeals and complaints – 0345 850 3322

If you want to appeal a decision about your PIP claim, you can ring 0345 850 3322.  This number also handles complaints if you are unhappy with your treatment by a member of staff.  If you want to ask for a reconsideration of your claim or find out if another benefit is more suitable, you can ring this number.  You can also send information in writing to:

Department for Work & Pensions – Personal Independence Payment (PIP),

Caxton House,

Tothill Street,



United Kingdom.

Submit a new claim for the Personal Independence Payment – 0800 917 2222

If you want to ring to make a new PIP claim you can ring 0800 917 2222.  Here you can find out about eligibility and how much money you might receive.  You can give them the information to see how your mobility and disability affects your ability to work.  You can also request paperwork if you want to send your claim in writing. If you need to reschedule an appointment regarding your claim, then ring this number.  There is also a textphone user number 0800 917 7777 to use instead.

Make a new claim for PIP from outside the UK: +44 191 218 7766

If you need to contact the Personal Independence Payment team when outside the UK, you should ring +44 191 218 7766.  If you are moving to the UK from overseas or are residing abroad and returning to the UK, you can contact the team for more information about this benefit.  Calls will cost more than ringing in the UK unless you have free international calls on your package.

Personal Independence Payment (PIP) contact numbers

Enquiries, appeal a decision and make complaints 0345 850 3322
PIP textphone users helpline 0345 601 6677
PIP general enquiries (Text Relay service users) 18001 0345 850 3322
Submit a new claim for the Personal Independence Payment (PIP) 0800 917 2222
PIP claims (textphone users) 0800 917 7777
Make a new claim for PIP from outside the UK +44 191 218 7766

Write to the Personal Independence Payment (PIP) office

If you want to send details in writing, send paperwork or documents, you can do this to the address below – remember it will take longer than phoning the team:

Personal Independence Payment,

Post Handling Site B,


WV99 1AH,

United Kingdom.

Rate your call experience
User Review
18.75/100 (16 votes)