Octagon Insurance Contact Number: 0344 561 4615

0161 333 0004

Octagon Contact Number

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

You can get in touch with Octagon Insurance by ringing 0344 561 4615.  This number handles queries about car insurance and commercial vehicle breakdown cover as well as claims.

Octagon Insurance customer services – 0344 561 4615

To speak to the Octagon customer services team you need to ring 0344 561 4615.  This number handles renewals as well as changes to existing policies. You can get a quote for motor insurance from this number provided you have all the relevant information.

You can ring this number to provide information about your proof of no claims discount.  You can upgrade cover via this line and include breakdown cover. Or if you need to cancel a policy, ring this number.  Remember if you still have the car, you will need new cove ring place before you do this.

Octagon have staff manning the lines from 9-5:30 weekdays and 9-4 Saturdays but are closed Sundays and bank holidays.  Calls are charged at the same rate as local geographic numbers such as 01 or 02. This is an access fee plus a per minute call charge.  If you have free minutes on your contract, these should usually cover the cost of the call.

Complain to Octagon Insurance – 0344 561 4615

You can make an official complaint to Octagon about your experience through 0344 561 4615.  This includes if you think you have been underpaid on a claim or to appeal a claims decision.  If you are unhappy with service from a member of staff, ring this number.

You can also complain in writing by sending details to their head office in Bristol:

Octagon Insurance,

Europa House,

Midland Way,

Thornbury,

Bristol,

BS35 2JX,

United Kingdom.

Make a claim on your Octagon Insurance policy – 0344 815 4975

If you want to make a claim on an Octagon policy, call 0344 815 4975.  This line is for fault, non-fault and theft claims. The company will evaluate the situation of the claim, the value of your vehicle and any injuries.  You can also use the line to follow up an existing claim for more information including court dates. If you make a claim on your policy, you could lose your no claims discount.  Lines are open 24 hours a day for new claims and from 9-5 weekdays for existing claims queries.

Octagon Insurance – claims telephone numbers

CLAIMS DEPARTMENT UK CONTACT NUMBER
Submit a new insurance claim to Octagon 0344 815 4975
Repair a cracked or chipped windscreen claims 0800 011 3685
Personal accident claims 0370 241 4539
Get a replacement set of car keys through your Octagon policy 0344 381 4541
Third-party, theft and fire policy claims only 0344 381 4529
Tools in Transit claims for van insurance only 0344 381 4570

Billing enquiries – 0344 736 9836

If you want to make a billing enquiry to octagon, ring 0344 736 9836.  This includes about being overcharged, verbally signing a credit agreement or to change your information.  You can switch from monthly to annually or change your payment date via this line.

Octagon breakdown assistance – 0344 561 4616

If you have breakdown cover through Octagon and need help, you can ring 0344 561 4616 24 hours a day.  A mechanic will then get in touch to come and see you, help repair the problem or get your vehicle to your destination or home, depending on your cover.  If the breakdown is part of a claim, you can also use this line to find out about getting a courtesy car for the duration of the repairs.

Contact numbers for Octagon Insurance

OCTAGON INSURANCE DEPARTMENT PHONE NUMBER
Octagon customer services including complaints 0344 561 4615
Submit a new insurance claim to Octagon 0344 815 4975
Windscreen claims 0800 011 3685
Personal accident claims 0370 241 4539
Get a replacement set of car keys through your policy 0344 381 4541
All Third-party, theft and fire policy claims 0344 381 4529
Tools in Transit claims for commercial van insurance customers 0344 381 4570
Billing enquiries (all policies) 0344 736 9836
Octagon breakdown assistance (existing customers) 0344 561 4616

Other ways to contact Octagon Insurance

Octagon offer different ways for policyholders to get in touch including via the post, email and social media.

Write to Octagon Insurance

The company has their head office in Bristol and you can send correspondence and queries to this address.  Don’t send sensitive information such as direct debit agreements but return these to the address shown on your paperwork:

Octagon Insurance Customer Services,

Europa House,

Midland Way,

Thornbury,

Bristol,

BS35 2JX,

United Kingdom.

Email Octagon

You can email Octagon on customerservices@octagoninsurance.com for queries and to send paperwork copies such as driving licenses or proof of no claims discount.

Follow Octagon Insurance on social media

You can email Octagon on customerservices@octagoninsurance.com for queries and to send paperwork copies such as driving licenses or proof of no claims discount.

Check out Octagon Insurance posts on their Facebook profile/dt>

www.facebook.com/OctagonInsuranceServices

Add Octagon to your circles on Google+

plus.google.com/+OctagonInsurance

Find out more about Octagon via their LinkedIn profile

uk.linkedin.com/company/octagon-insuance

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