O2 Contact Number: 0344 809 0202

0161 333 0004

O2 Contact Number

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

You can ring O2 on 0344 809 0202 for a range of general enquiries and customer service matters.

O2 Pay Monthly – 0344 809 0202

For the O2 Pay Monthly team, call 0344 809 0202.  This line handles queries around monthly payments, upgrading your phone when on a monthly contract or sorting a refund for overpayment.  You can use this general helpline if you are unsure who you need to speak to as well. If you want to know about the packages on offer, call this number for more information.  If you have an O2 phone, just ring 202 from it to call this team for free. From outside the UK, ring +44 344 809 0202.

Lines are open from 8am until 9pm weekdays, 8am until 8pm Saturdays and 8am until 6pm Sundays.  03 numbers cost the same as 01 or 02 numbers – 12p a minute from landlines and up to 45p a minute from mobiles.  If you have free calls, this usually covers the cost of the call but check before calling. International calls are free for O2 mobiles but will cost more from other providers.

O2 Pay & Go – 0344 809 0222

To speak to the O2 Pay & Go team, call 0344 809 0222.  This line handles troubleshooting problems or to see more about Bundles and Bolt-on packages that you can add.  You can reach this team from your O2 mobile by calling 4445 and calls cost 25p per call. Lines are open from 8am – 9pm weekdays, 8am-8pm Saturdays and 8am-6pm Sundays.

You can also top up by calling 4444 free from your O2 mobile or from 0345 606 2277 from landlines (local rate call).

O2 Business Customer Service – 0800 977 7337

If you are an O2 business customer, call 0800 977 7337.  This is a dedicated business helping that is open from 8-8 weekdays and 9-5 weekends.  If you only use the O2 online service, then call 0800 977 7027 for specifically trained advisors for this service.

Complain to O2 – 0344 809 0202

If you need to make a complaint to O2 then call 0344 809 0202.  This can be about a device or service you have received. You can also call the line for pay monthly issues or call 0344 809 0222 if you are a Pay & Go customer with a complaint.  All lines are local rate numbers. O2 Home and Broadband customer should call 0800 230 0202 for complaints and business customer should use 0800 977 7337.

If you are unhappy at O2’s handling of the complaint at this stage, you can request to speak to a manager.  If you are still unhappy, then contact the O2 Complaints Review Service either by writing to them on the below address or sending details via email to complaintreviewservice@o2.com

O2 Complaint Review Service,

PO Box 302,

Dunstable,

LU6 9GN,

United Kingdom.

O2 will respond to letters in writing within 5 working days.  If you are still unhappy, then you can contact the communications ombudsman by calling 0330 440 1614 or by writing to:

Ombudsman Services: Communications,

PO Box 730,

Warrington,

WA4 6WU,

United Kingdom.

O2 Drive – 0330 018 0802

If you have an existing O2 Drive policy, then call 0330 018 0802 or local rate 0330 018 3302 if you want to start with the scheme.  O2 Drive is a box-tracking car insurance policy that also offers extra services such as Car Assistant to find a mechanic to fix the car or for an MOT.  You can use this section of the service by calling 0800 780 8092.

You can also send documents and other paperwork to the team at:

O2 Drive,

Insurance Services,

Unit 25 Tresham Road,

Orton Southgate,

Peterborough,

PE2 6BU,

United Kingdom.

Most Popular O2 Contact Numbers

O2 DEPARTMENT PHONE NUMBER
General Customer Enquiries 0344 809 0202
Complaints (all) 0344 809 0202
Pay Monthly customer support 0344 809 0202
Pay & Go customer support 0344 809 0222
Business Customer Service team 0800 977 7337
O2 Drive customers 0330 018 0802

Call cost information – 03 lines cost the same as ringing 01 and 02 numbers which are 12p a minute landline and 45p a minute mobile.  Free calls should cover call costs but check with your provider.

Alternative ways to contact O2

Visit O2 In Store

O2 has some 500 stores around the UK and is the second largest telecommunications provider in the UK.  You can find the nearest store to your location at their store locator http://www.o2.co.uk/storelocator

O2 Network Checker

If you want to see if your area is covered by the O2 network or why you have lost your signal, check with the network coverage checker at http://www.o2.co.uk/coveragechecker

Write to O2

If you want to write to O2 regarding any matter for mobile, landline or business services, use their office address below:

Telefónica UK Limited,

Correspondence Department,

PO Box 202,

Houghton Regis,

LU6 9AG

United Kingdom.

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