Jobseeker’s Allowance (JSA) Contact Number: 0800 169 0310
Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.
General enquiries – 0800 169 0310
You can call the JSA support team through the Jobcentre Plus on 0345 600 0723 or 0800 169 0310. This team can handle queries such as if you are eligible for Jobseeker’s Allowance or to follow up on a claim already made. You can make an appointment for an interview to make a new claim as well. Since the new Universal Credit has been launched, some people are being swapped over to this new benefit which incorporates the new-style JSA. If you have previously claimed JSA, you can reclaim if your situation has changed again and this should speed up the process versus a new claim. You can also ring these numbers if something has changed in your details that might affect your claim. This might be changes to your living arrangements, work or income or other important information. The team can handle changes to a bank account or your address or if you can’t make a regular meeting. Let them know as soon as possible or your benefit may be stopped.
The dedicated department within the Jobcentre Plus that handles people seeking employment can be reached on 0345 600 0723 from 8 am until 6 pm weekdays. Calls cost the same as ringing other local numbers starting 01 or 02. This is a variable minute rate determined by the time of the call as well as an access charge from your phone provider. If you have inclusive minutes on the contract, these calls will usually be free. Calling 0800 169 0310 is always free from landlines or mobiles.
Dispute a decision about your JSA claim – 0800 169 0310
If you want to contact the Jobcentre to dispute a decision about Jobseeker’s Allowance, then call 0345 600 0723 or 0800 169 0310 (freephone number). This might be because they have changed the amount you are paid or stopped the benefit entirely. You may feel this is unfair and want a Mandatory Reconsideration which requires them to reassess the entire claim. This is also the same process for getting the Social Security and Child Support Tribunal to reassess your case. You need to download the form SSCS1 from the website and send with a copy of the notice to either:
Jobseeker’s Allowance (JSA) appeals address for residents in England and Wales
HMCTS SSCS Appeals Centre,
PO Box 1203,
Jobseeker’s Allowance (JSA) appeals address for residents in Scotland
HMCTS SSCS Appeals Centre,
PO Box 27080,
Complaints – 0800 169 0310
If you are unhappy with the way you have been treated by Jobcentre staff, then you can call 0345 600 0723 or freephone 0800 169 0310. Complaints about this department might include if you have been paid late or have been treated unfairly by a member of staff. If your payments were changed in error and you have incurred costs, you can ring this number to see about compensation for it.
Welsh-language enquiries (ymholiadau iaith Gymraeg) – 0800 328 1744
You can contact the Welsh language team at the Jobcentre Plus on 0345 600 3018. This team handles new claims and existing claims for people who speak Welsh. There is also a freephone number for the team 0800 328 1744.
Cysylltwch â’r Ganolfan Byd Gwaith ar eu rhif ffôn swyddogol 0345 600 3018 ar gyfer ymholiadau cyffredinol ynghylch eich taliadau Lwfans Ceisio Gwaith yn y Gymraeg ac i wneud cais newydd i dderbyn budd-dal hwn. Gallwch hefyd drafod eich taliadau Lwfans Ceisio Gwaith am trwy ffonio eu rhif ffôn 0800 328 1744rhadffôn a fydd yn eich rhoi i gynghorydd sy’n siarad Cymraeg.
Find your nearest Jobcentre Plus
If you want to find where the nearest Jobcentre Plus is located, then you can use the office locator on the website at http://los.direct.gov.uk/. This can help you find where you need to go for appointments and to get help or assistance.