HSBC Contact Number: 0345 740 4404
You can ring HSBC Bank for any queries on their UK customer service team number 0345 740 4404
Customer Services – 0345 740 4404
If you need help with your banking with HSBC, you should call 0345 740 4404. This number also handles telephone banking and queries around e-banking. You can set up transfers, check standing orders and find help with problems you are experiencing. You can also register a suspected fraudulent transaction or get help with your financial issues through a trained advisor. The main line can also help if you are unsure which department you need and can direct your call. There are also lists of the full department specific numbers at the end of the article. Customer service numbers can also provide help with corporate guidance such as setting up a business account. The number finally handles HSBCnet online service queries.
Lines are open from 8am until 10pm each day and Premier customers also have the option to speak to someone 24 hours a day once identity confirmation has been done.
Call Cost Information
If you ring the customer services number for HSBC, then the call will cost the same as ringing other local numbers that start with 01 or 02. These costs are variable per minute rates with an access charge from your line provider. Calls might also be free if you have free minutes on your contract. If you don’t, then mobiles could cost more than landlines.
New HSBC Accounts – 0345 604 0626
If you don’t have an HSBC account at the moment and want to start the process of opening one, you can ring 0345 604 0626. You can find out about eligibility and the startup process for a new account. You can also find out about proving your identity and residency as well as credit check information. The new account representative team will also tell you about telephone banking and go through the different account options including the Premier account.
Lines are open from 8am until 10pm apart from some bank holidays. If you are ringing from outside the UK, use +44 122 626 1010 instead.
Premier Accounts – 03456 70 70 70
You can contact HSBC about their Premier bank accounts on 03456 707070. This line will handle the initial verification process that you have this advanced service then put you through to the team. You can also find out if upgrading to this type of account would benefit you and what the relationship manager is that you get with this account. You can also check about rewards and benefits.
For completely new customers, you should ring 0800 328 1296. This number is free to ring for landlines and mobiles and advisors will be able to help with the application process. There are some eligibility requirements to know before applying for this kind of account including:
- Savings or investments at least £50,000 with HSBC in the UK
- Individual income of at least £100,000 and either a mortgage, investment product, protection product or life insurance with HSBC in the UK
Other basic criteria apply including
- Aged 18 or older
- Resident in the EU
- Can provide proof of identity and address as well as one month’s bank statements from your current account (translated into English if not already)
- Willingness to go through a credit check
- UK resident for some products such as lending, saving or travel insurance
Existing Premier Customers – 03457 70 70 70
If you already have a Premier bank account, then you can use the number 03457 707070. Here you can check your balance, monitor e-banking or set up a meeting with your relationship manager. You can also find out more information about the wider HSBC group and value of your shares or their investment banking services.
You can use the specific numbers below if you know the team you need.
|HSBC PREMIER BANKING DEPARTMENT||UK CONTACT NUMBER|
|Get a new Premier account (new customers)||0800 328 1296|
|Existing Premier account customers (in UK)||03457 70 70 70|
|HSBC Premier Customers – International Helpline||+44 800 328 1296|
Business Banking Accounts – 0345 6012 2014
If you want to take to someone about your business banking with HSBC, you can call 0345 602 2014. This number helps with making business transactions online, checking your balance or get help with the e-banking system. You can also use one of the numbers below to get help with specific queries.
Calls to this number cost the same as other local rate numbers and may be free if you have inclusive minutes on your contract. Any 0800 numbers are free. International calls will cost more depending on where you call from.
|HSBC BUSINESS BANKING DEPARTMENT||UK CONTACT NUMBER||OPENING HOURS|
|Business Internet Banking (UK customers)||0345 602 2014||Monday to Sunday, 8am-10pm|
|Business Internet Banking (International customers)||+44 179 249 6941||Monday to Sunday, 8am-10pm|
|Business Internet Banking & Lost Card (Textphone users)||0345 712 5563||Monday to Sunday, 8am-10pm|
|Business Telephone Banking (UK customers)||0345 760 6060||Monday to Sunday, 8am-10pm|
|Business Telephone Banking (International customers)||+44 122 626 0878||Monday to Sunday, 8am-10pm|
|Business Account Opening (UK customers)||0800 731 8904||Monday to Sunday, 8am-10pm|
|Business Account Opening (International customers)||+44 20 7991 0538||Monday to Sunday, 8am-10pm|
Lost Card helpline – 0345 600 7010
If you think you have lost your HSBC debit or credit card, you can call 0345 600 7010. This number handles cases where you think it has been lost or stolen or other emergencies. The card will be cancelled and a new one issued along with a new PIN number sent to your home address. The line is available 24 hours a day so ring as soon as you realise you don’t have your card.
If you are aboard when this happens, call +44 1442 422 929 which reverses the call costs and means it won’t cost you anything to call.
Credit Cards – 0800 032 4735
If you want to talk to HSBC about their credit card products, then ring 0800 032 4732. This number can tell you about representative APR, purchase rates and credit limits as well as what card might suit your financial position.
Lines are open 8am until 10pm each day apart from some bank holidays and the calls will be free.
If you want to check eligibility of the cards, you need to have an annual income of at least £8,500, be aged 18 or over and not be a Basic account holder. You can also arrange to speak to someone about a credit card in branch by calling 03457 404 404 to find the local branch. You will need ID with you including a recent bank statement.
Mortgages – 0800 032 4706
If you want to talk to HSBC mortgage team, ring 0800 032 4706. Here you can find out about terms and conditions of a mortgage and how to apply for one. You can get interest rate information and find out how much you could borrow. You can also learn about fixed or flexible rate mortgages or if you want to pay off your mortgage early. The line handles account queries such as a missed payment or how to make additions payments and even look at a payment holiday. You can also add protection to your insurance. Have information about incomings and outgoings when you apply for a mortgage.
You can also make an appointment to see someone in the branch to discuss mortgages.
Loans – 0800 032 4735
You can ring the HSBC loan department on 0800 032 4735. This line can handle new loans or questions on existing accounts. You can find out about APR, interest rates and the total amount payable as well as how to pay your loan. You can set up standing orders, early payment release or query about missed payments.
The line is a freephone one and open from 8am until 10pm every day apart from some bank holidays.
Graduate or Career Development Loans – 0800 032 4735
HSBC offer loans for graduates or career development where you can get help to further your education. Ring 0800 032 4735 to talk to someone about these loans and how they work. There are specific conditions for these loans including being aged 18, a UK resident and within 5 years of graduation. You can also chat with the National Careers Service for an application pack on 0844 893 2911.
HSBC offers a number of ‘insurance aspects’ to their services for account holders. If you have an Advance account with a monthly fee of £9.95 then you can get several additional benefits. There are some conditions such as being a UK resident and registered with a UK doctor. There are services listed below.
Advance Worldwide Travel Insurance
The table below list the various contact numbers for the HSBC Advance travel insurance policies including for claims and emergencies.
|HSBC ADVANCE WORLDWIDE TRAVEL INSURANCE SERVICE||UK CONTACT NUMBER||OPENING HOURS|
|Medical Emergency or Assistance Helpline||01603 605 142||24 hours a day|
|All Travel Claims Helpline||01603 604 960||Mon-Thur (8am-6pm) Fri (8am-5.30pm)|
|Legal Expenses Claims & Advice Helpline||01603 208 533||24 hours a day, 365 days a year|
|Medical Assessment – disclose a pre-existing medical condition||0800 051 7142||Mon-Sun (8am-9pm) Closed Christmas Day, Boxing Day and New Years Day|
|Travel Assistance (not regarding claims or queries)||01603 605 20||24 hours a day, 365 days a year|
Advance 24 Hour Motor Breakdown Assistance – 0800 587 9809
You can use 0800 587 9809 to get in touch with the HSBC Advance Motor Breakdown service if you have a problem with your car or motorbike. You will need to provide the location of the vehicle, registration number, your personal identification information and a contact number then someone from the team can come out to assist. Lines are open 24 hours a day.
You can also ring the local rate number 020 8603 9809 but there will be a charge for this call unless you have inclusive minutes on your line, in which case it should be free to call as well.
Advance Mobile Phone Insurance – 0330 102 1918
HSBC also offers mobile phone cover for Advance customers which are handled by Allianz and can be reached by 0330 102 1918. You can register your phone to protect it against damage or loss as well as speak to the claims team if there is a problem, it is lost or stolen. You will need the following information to make a claim easy:
- IMEI number
- Make and model of phone
- Proof of ownership
- Crime reference number and police station name for theft claims
- Time and date of the incident
- When the network was barred for loss or theft claims
- Payment method for excess
The 03 number for Allianz is charged at the same rate as ringing local numbers with a charge per minute and an access charge depending on your provider. Calls may also be free if you have inclusive minutes on your contract. If not, mobiles will be more expensive than landline calls.
Lines are open from 8am until 8pm weekdays and from 9am until 4pm Saturdays.
Head Office – 020 7991 8888
You can contact HSBC’s head office on 020 7991 8888. This is for queries that cannot be answered in branch or by the relevant team. Calls are charged at local number rates and are available from 8am until 10pm seven days a week.
Saving Accounts – 03457 404 404
If you want to talk to HSBC about their savings accounts or their Help to Buy ISA, you should ring 03457 404 404. This number can let you know about the service, tell you about interest rates or even set one up over the phone. Premier account holders should use the dedicated line 03457 707070.
Lines are open 8-10 every day apart from some bank holidays.
Loyalty Cash ISA
Another ISA product is their Loyalty Cash ISA which offers rewards for 12 months from the date of each payment into the ISA. You can talk to your local branch about this who can be found using the branch locator at the end of the article.
Complaints – 03457 404 404
If you need to make a complaint about some aspect of your dealings with HSBC, call the number relating to the type of account in question. This includes if you think you have been overcharged by the bank or are unhappy with customer service. Lines with 03 numbers are charged at local rates and are usually free if you have inclusive calls.
|HSBC COMPLAINTS DEPARTMENT||UK CONTACT NUMBER||OPENING HOURS|
|Personal Banking Customers Complaints||03457 404 404||Lines are open from 8am to 10pm, Monday to Sunday|
|Premier Banking Customers Complaints||03457 70 70 70||Lines are open from 8am to 10pm, Monday to Sunday|
|Business Banking Customers Complaints||03457 60 60 60||Lines are open from 8am to 10pm, Monday to Sunday|
|Non-HSBC Customers Complaints||0345 604 0626||Lines are open from 8am to 10pm, Monday to Sunday|
You can also email the department directly or fill out the online complaints form at https://hsss.hsbc.co.uk/ukpersonal/contactforms/contactus_complain.jsp. You can also put details in writing to:
8 Canada Square,
Important HSBC contact numbers
|HSBC DEPARTMENT||UK CONTACT NUMBERS|
|Customer Services (general)||0345 740 4404|
|New Bank Accounts||0345 604 0626|
|International New Bank Accounts||+44122 626 1010|
|New Premier customers – UK only||0800 328 1296|
|Existing Premier Account Customers||03457 70 70 70|
|HSBC Premier Customers – International Helpline||+44800 328 1296|
|Business Internet Banking queries||0345 602 2014|
|Technical Support with Online Business Banking – International customers||+44179 249 6941|
|Business Internet Banking & Lost Card Textphone users||0345 712 5563|
|Business Telephone Banking customers||0345 760 6060|
|Business Telephone Banking – Outside the UK||+44122 626 0878|
|Business Account Opening New Account||0800 731 8904|
|Business Account Opening – Outside the UK||+4420 7991 0538|
|Lost Card helpline – UK customers||0345 600 7010|
|Lost Card helpline – Outside the UK||+441442 422 929|
|Credit Card queries||0800 032 4735|
|Mortgages queries||0800 032 4706|
|Loans & Graduate Borrowing queries||0800 032 4735|
|National Careers Service information||0844 893 2911|
|Travel Claims Helpline and queries||01603 604 960|
|Legal Expenses Claims and Advice Helpline and queries||01603 208 533|
|Advance Motor Breakdown Assistance||0800 587 9809 & 020 8603 9809|
|Allianz (Breakdown cover)||0330 102 1918|
|HSBC Head Office (London)||020 7991 8888|
|Savings Account Enquiries & Personal Banking Complaints||03457 404 404|
|Premier Banking Customers Complaints||03457 70 70 70|
|Business Banking Customers Complaints||03457 60 60 60|
|Non HSBC Customers Complaints||03456 040 626|
|Mobile Complaints||03455 871 244|
Alternative Contact Methods
If you can’t get the department you need or don’t want to call, there are other options to get in touch with HSBC including email, post, live chat and social media.
You can send comments and documents to the customer care email address at firstname.lastname@example.org
You can access the live chat service for HSBC at http://www.hsbc.co.uk/1/2/contact-and-support
Local Branch Locator
You can find the nearest branch to your location with the branch locator at http://www.hsbc.co.uk/1/2/contact-and-support/branch-locator which includes opening information and their location
If you want to send information in writing to HSBC, use the postal address:
Customer Care Team,
HSBC Bank Plc,
PO Box 6125,
HSBC Social Media Accounts
HSBC is present on all the main social media sites and these can be used for non-essential queries and to find out product information.
Check out HSBC on Facebook
Tweet the bank on Twitter
You can add HSBC to your Google Plus Circles
The bank’s company profile page is available on LinkedIn