Hermes Contact Number: 0330 333 6556

0161 333 0004

Hermes Contact Number

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

You can ring Hermes on the local rate number 0330 333 6556.  This line handle general queries including checking when a parcel will be delivered or querying a missing item.

Hermes Group Customer Services – 0330 333 6556

You can speak to the customer services team at Hermes on 0330 333 6556 or 0330 333 6556 which is a 13p a minute line.  Here you can check about your myHermes parcel service or other account queries. You can also get technical support including a replacement username or password.  you can also use 0330 333 6556 if you haven’t received your parcel or it has been damaged. The lines also handle queries around a pick up you have scheduled that you need to change or a drop off that needs to be altered.
Calls to the 0330 333 6556 number cost the same as ringing as other 01 or 02 numbers around the UK.  This means from landlines this will cost around 12p a minute plus access charge. If you ring from mobile calls can cost more but there may be inclusive minutes to cover the cost of the call.  Check with your provider for the exact call costs involved.

Complain to Hermes – 0844 543 7411

If you need to make a complaint to Hermes, you can ring either 0844 543 7411 or their general line on 0330 333 6556.  These lines can handle the complaint, resolve it where possible or escalate it if necessary. If you feel the complaint hasn’t been resolved by these departments then send details to their official email address at or speak to a Customer Relations Manager.

If you call the 0330 number, it will cost the same ringing other geographic numbers around the UK.  The 0844 number is charged at business rates, the cost of which depends on your landline or mobile provider so check with them before making the call.

Helpful Hermes Contact Details

General Customer Services 0330 333 6556 Email:

Live Web Chat:

Make a Complaint or Contact Hermes Head Office 0844 543 7411 Post: Hermes UK, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 OWH, United Kingdom.

Alternative Hermes (myHermes) contact options

myHermes Live Web Chat

If you want to speak to Hermes without using the phone, there are other options.  You can use the Live Chat service at where you can query a delivery, change a delivery or make other alterations.  This service is available from 8 am until 8 pm weekdays and 8 am to 6 pm weekends – bank holidays may affect these hours.

Email myHermes

If you want to contact Hermes via email, then you can use their dedicated email address to query or change anything about your delivery.  Reach it at

Write to Hermes Group

If you want to write to Hermes about your query, you can use the address below.  Remember this will take longer than other means of communication and they recommend using the phone, email or live chat.

Hermes UK,

Capitol House,

1 Capitol Close,




United Kingdom.

Hermes Social Media

Hermes is responsible for around 200 million parcels being delivered every year.  Because they are such a big company they also have a big social media presence and you can use this to get in touch with them.  Check out their profiles below

Rate your call experience
User Review
4.29/100 (70 votes)