Hastings Direct Contact Number: 0800 035 4801

0161 333 0004

Hastings Direct Contact Number

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

You can contact Hastings Direct on their customer services line 0800 035 4801, This line handles queries about all their insurance products.

Customer Services – 0800 035 4801

If you need to speak to the customer services team you should ring 0800 035 4801.  This is a freephone number and lets you talk to someone about your existing policy.  Hastings Direct customer services team can also be reached on 0800 035 4801. Advisors can handle queries about car, bike, van and home insurance.  You can also look to set up a new policy or get help with a new policy. If you don’t know which specific department you need, check the table at the end of the article or just ring this number and they will put you through.  You can even use it for problems with your online account such as resetting your login information. Calls are free from any line and advisors will try to help resolve your query.

Call Cost Information

To ring the 0800 number for Hastings, you won’t be charged even on mobiles – this is a freephone number.  Lines are open from 8-9 weekdays, 9-5:30 Saturdays and from 10-5 Sundays. Call centres are UK based.

Hastings Direct Car Insurance – 0800 035 4801

Hastings Direct offer a number of car insurance policies to help you get the cover you need.  You can speak to the general car insurance team on 0800 035 4801. New customers can find out about the cover and see which policy is best.  You can also find out about company car insurance, average rates and even compare their quote with competitors to see what is best. You can also ring this number to cancel your policy and to manage smart miles policies.

Existing customers can speak to the team by calling 0800 035 4801.  Here you can update or change policy information such as address, vehicle, registration number and your occupation.  You can also provide information about no claims discount or get a copy of your documentation.

The line is a freephone one so there’s no charge to ring from landlines or mobiles.  Opening hours are 8-9 weekdays, 9-5:30 Saturdays and 10-5 Sundays.

Car policy renewals – 0800 035 4790

If you want to speak to Hastings Direct about an existing policy due for renewal, then call 0800 035 4790.  This is the line to call to update payment information or change your information. Policies do renew automatically in most cases so if there are no changes and you are happy with the price, you don’t need to call.

This is another freephone number so there is no charge from landlines or mobiles.  Opening hours are 8-9 weekdays, 9-5:30 Saturdays and 10-5 Sundays.

Get a new quote – 0800 101 8172

If you don’t have a policy with Hastings Direct but would like a quote, you can call the new quotes line on 0800 101 8172.  You will need some basic information about your car, yourself and other drivers to get a quote for a policy and payment options.  This number handles personal and company car quotes. You can also ring it to talk about multi-car coverage or to update an earlier quote.

Opening hours are 8-9 weekdays, 9-5:30 Saturdays and 10-5 Sundays.  Calls are free from landlines and mobiles.

Car insurance claims – 0800 035 4260

You can register a new claim by calling 0800 035 4260.  If you have been in an accident, report the incident by calling this line with the information of any other parties involved and any witnesses.  If you don’t have the other driver’s information, Hastings Direct can often trace this through their registration number. So, take photos at the accident site of both vehicles including the registration plate.  Comprehensive policyholders who are not at fault for an accident usually don’t lose their no claims discount if a recovery is made from the other party.

If you are involved in an accident while in Europe, then call +44 1424 738 585.  This is a 24-hour helpline, so you can report an incident immediately. And the service will not be charged from either handlines or mobiles.

Breakdown Assistance – 0800 035 4781

If you have breakdown assistance from Hastings Direct and need to use the service, ring 0800 035 4781.  You can also report accident or damage to your vehicle. Once you have registered where you are, an engineer can come out to see if they can repair the car on site.

The breakdown line is available 24 hours a day, 7 days a week and all calls are free of charge.

Important Car Insurance Numbers

CAR INSURANCE DEPARTMENT UK CONTACT NUMBER OPENING HOURS
Car Insurance General Customer Services 0800 035 4801 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Policy Renewal calls 0800 035 4790 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
New Quote calls 0800 101 8172 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Claims calls 0800 035 4260 24-hours, 7 days a week
Breakdown Assistance calls 0800 035 4781 24-hours, 7 days a week

Bike Insurance – 0800 035 4801

If you want to speak to Bike Insurance team at Hastings Direct, call 0800 035 4801.  This team handles all bike queries including changing your existing policy. You can update information such as your address or bike on cover.  You can also request your no claims discount, documents or MOT voucher. The team is also able to put you through to the right sub-department if this is needed and you don’t know the number.

This is a freephone line so there’s no charge from landlines or mobiles. Opening hours are 8-9 weekdays, 9-5:30 Saturdays and 10-5 Sundays.

Motorbike Renewals – 0800 035 4790

Customer needing to renew their bike policy with Hastings Direct can call 0800 035 4790.  Most policies automatically renew but if you need to update any information or change the terms of the policy, call this number.  If you want to change to a multi-bike policy ring this line as soon as possible. Or if you need to use different bank information for your payments, this line can handle the call.

The line is a freephone one so there’s no charge from landlines or mobiles.  Opening hours are 8-9 weekdays, 9-5:30 Saturdays and 10-5 Sundays.

New Quotes – 0800 101 8172

If you need to get your new quote over the phone rather than via the website, you can call 0800 101 8172.  Here you can chat with bike specialists about your no claims discount, policy terms and the cost of a bike policy.  You can find out if your bike is eligible for their cover or if there are any modifications to it that they might not accept.

The quote helping 0800 101 8172 is a freephone number.  Lines are open from 8-9 weekdays, 9-5:30 Saturdays and from 10-5 Sundays.

Bike Claims – 0800 035 4260

If you want to register a new bike claim or follow up on one already reported, call 0800 035 4260.  You will need details of the drivers involved and any witnesses. You can chat about how the policy works and what happens with your no claims discount.  If you need to report a claim while you are in Europe, you should call +44 1424 738 585.

You can call these numbers for free as they are freephone lines, including the international number.  Lines are open 24 hours a day, 7 days a week.

Motorbike Breakdown Assistance – 0800 035 4781

Hastings Breakdown cover offers assistance for your bike if it breaks down and can be reached on 0800 035 4781.  You can also report an accident or damage to your bike via this line. You will need to give your location, details of the incident and an engineer will be sent.  Lines are open 24 hours a day, 7 days a week.

Important Bike Insurance Contact Numbers

BIKE INSURANCE DEPARTMENT UK CONTACT NUMBER OPENING HOURS
Bike Insurance Customer Services (general calls) 0800 035 4801 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Policy Renewal calls 0800 035 4790 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
New Quote calls 0800 101 8172 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Claims – UK calls 0800 035 4260 24-hours, 7 days a week
Claims – Europe calls +44 1424 738 585 24-hours, 7 days a week
Breakdown Assistance calls 0800 035 4781 24-hours, 7 days a week

Home Insurance – 0800 035 4917

Hastings Direct has a dedicated department for home insurance customers.  You can ring 0800 035 4917 for general queries including what you are covered for and to get a new quote.  If your policy was purchased after 2014, this is the department that will handle your queries. New customers can also get their first-time quote from this line.  If you want to compare different types of cover, you can ring this number and also to cancel an existing policy. Ring this number if you have had a cheaper quote from a comparison site or other insurer.

This line is free to call from landlines and mobiles.  Lines are open from 8-9 weekdays, 9-5:30 Saturdays and from 10-5 Sundays.

Home & contents renewals – 0800 101 8158

Hastings has a dedicated renewals department for home insurance customers on 0800 101 8158.  Policies do automatically renew in most cases but if you want to make changes, query your cover or anything else, you need to ring before your renewal date.  If you need to update your information including payment information, ring this number.

Calls to this line are free from both landlines and mobiles.  Lines are open from 8-9 weekdays, 9-5:30 Saturdays and from 10-5 Sundays.

Get a new home insurance quote – 0800 101 8172

You can ring 0800 101 8172 for the new quotes line to find out how much Hastings Direct will offer for your home insurance cover.  This is the line for the new quote specialists and can quote for home and contents cover.

Calls to this line are free of charge from both landlines and mobiles.  Lines are open from 8-9 weekdays, 9-5:30 Saturdays and from 10-5 Sundays.

Claims – 0800 035 4917

If you need to make a claim on your home insurance or want to follow up on an existing claim, then ring the number on your documentation.  But if you are unsure which number this is, then call 0800 035 4917.

Important Home Insurance Numbers

HOME INSURANCE DEPARTMENT UK CONTACT NUMBER OPENING HOURS
Home Insurance Customer Services calls 0800 035 4917 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Policy Renewal calls 0800 101 8158 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
New Quote calls 0800 101 8172 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Claims calls 0800 101 8158 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays

Van Insurance – 0800 035 4946

Hastings Direct offer van insurance for customers through the number 0800 035 4946.  Here you can query your existing cover or make a change. You can get cover for vans for personal and business use through this line.  There are also advisors to handle cancellations of policies. You can also manage smart miles van insurance policies through this line.  If you need a specific van insurance department but are unsure of the number, call this line to be directed.

Calls are free of charge from mobiles and landlines.  Lines are open from 8-9 weekdays, 9-5:30 Saturdays and from 10-5 Sundays.

Renew your van insurance policy – 0800 101 8158

If you want to talk to Hastings Direct about your van insurance renewal, then call 0800 101 8158.  Most policies will automatically renew but if you need to amend details or make a change, ring this line.  You can also cancel the renewal, alter cover or give new bank details.

Calls to the renewal team are free from mobiles and landlines.  Lines are open from 8-9 weekdays, 9-5:30 Saturdays and from 10-5 Sundays.

New Quotes – 0800 101 8171

If you don’t currently have a policy with Hastings Direct and want to get a new van quote, you can call 0800 101 8171.  They will need details of your vehicle including modifications and your information, so they can give a quote. They can also quote for multi-van policies.

Van Insurance Claims – 0800 035 4260

If you have had a claim with your van and need to follow up with Hastings Direct about it, call 0800 035 4260.  Claims specialists can take information for a new claim or find out the position of an existing one. You can also query compensation received or find out if a claim will affect your no claims discount.

Breakdown Assistance – 0800 035 4781

Hastings Direct have a freephone number for the breakdown assistance which is 0800 035 4781.  Ring this number 24 hours a day, 7 days a week if you have cover and have broken down. They can then send an engineer to your location.

Important Van Insurance Contact Numbers

VAN INSURANCE DEPARTMENT UK CONTACT NUMBER OPENING HOURS
Customer Services (van) 0800 035 4946 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Van Policy Renewal 0800 101 8158 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
New Van Quote 0800 101 8171 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Van Insurance Claims 0800 035 4260 24-hours, 7 days a week
Breakdown Assistance (vans) 0800 035 4781 24-hours, 7 days a week

Complaints – 0800 035 3949

If you want to make a complaint about your service from Hastings Direct, call 0800 035 3949.  You can report being unhappy with how someone has handled your query or a claim pay-out. All complaints aim to be handled as quickly as possible.  You can ring them about cancelled policies as well. Lines are open from 8-9 weekdays, 9-5:30 Saturdays and 10-5 Sundays.

Important Hastings Direct Contact Numbers

HASTINGS DIRECT DEPARTMENT UK CONTACT NUMBER OPENING HOURS
Customer Services (all) 0800 035 4801 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Car Insurance Customer Services queries 0800 035 4801 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Car Policy Renewals (existing customers) 0800 035 4790 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Car Insurance New Quotes 0800 101 8172 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Car Insurance Claims 0800 035 4260 24-hours, 7 days a week
Bike Insurance Customer Services (all) 0800 035 4801 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Bike Policy Renewals (existing customers) 0800 035 4790 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Bike Insurance New Quotes 0800 101 8172 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Bike Claims – in UK 0800 035 4260 24-hours, 7 days a week
Bike Claims – in Europe +44 1424 738 585 24-hours, 7 days a week
Home Insurance Customer Services (all) 0800 035 4917 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Home Policy Renewals (existing customers) 0800 101 8158 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
New Home Insurance Quotes 0800 101 8172 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Home Claims (all) 0800 101 8158 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Van Customer Services (all) 0800 035 4946 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Van Policy Renewals (existing customers) 0800 101 8158 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Van Insurance New Quotes 0800 101 8171 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays
Van Insurance Claims 0800 035 4260 24-hours, 7 days a week
Hastings Direct Breakdown Assistance – UK 0800 035 4781 24-hours, 7 days a week
Hastings Direct Breakdown Assistance – Europe +44 1737 815 876 24-hours, 7 days a week
Complaints (all) 0800 035 3949 8am-9pm, Monday to Friday, 9am-5:30pm on Saturdays and 10am-5pm on Sundays

Alternative Contact Methods for Hastings Direct Insurance

If you want to use other ways to get in touch with Hastings Direct, there are plenty available.  These include email, social media and sending something in the post.

Email Address

If you want to send documents or information via email, then you can use the main customer services email address customerrelations@hastingsdirect.com

Postal Addresses

Hastings Direct has three main addresses to send different types of correspondence to.  You can use any for the general queries and customer services as well as for claims. They are:

Bexhill-on-Sea office

Conquest House, Collington Avenue, Bexhill-on-Sea, TN39 3LW, United Kingdom.

Newmarket office

Rosalind Franklin House, Oaks Business Park, Fordham Road, Newmarket, Suffolk, CB8 7XN, United Kingdom.

Leicester office

1 St George’s Way, Leicester, LE1 1SH, United Kingdom.

Contact Hastings Direct on social media

Hastings Direct have profiles on all the major social media sites.  If you want product information, general queries or don’t want to call, you can use their profiles to contact them.  But don’t send sensitive information like bank details or credit card numbers.

Message Hastings Direct on Facebook using their page

www.facebook.com/HastingsDirect

Tweet Hastings Direct on their official Twitter page

twitter.com/hastingsdirect

Alternatively tweet their dedicated help page

twitter.com/hastingshelp

Join Hastings Direct’s circles on Google+

plus.google.com/+hastingsdirect

Check out Hastings Direct on LinkedIn

www.linkedin.com/company/hastings-direct

 

Rate your call experience
Sending
User Review
100/100 (1 vote)