Direct Line Contact Number: 0800 051 0140
Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.
You can contact Direct Line on either 0800 051 0140. This line handle queries for car, home and business insurance as well as life cover policies.
General Enquiries – 0800 051 0140
You can ring 0800 051 0140 to speak to Direct Line about a range of different types of insurance from car and home to life policies. You can also ring 0800 051 0140 for queries about a policy or to get cover for a property. You can use either number if you are uncertain which department you need. Lines are open from 8-9 weekdays, 9-5 Saturdays and 10-5 Sundays. The 0800 number is free from landlines or mobiles.
Car Insurance – 0345 246 3761
If you want to speak to the car insurance team for Direct Line, then ring 0345 246 3761. Or you can ring their head office in Glasgow on 0141 349 0484. These lines can handle queries around how to make a claim on your policy or to amend cover. You can renew or cancel your insurance through this line. You can also make queries about monthly premiums, classic car insurance and also about no claims discount queries. You can also use the information below to get through to the specific team to get the help you need. For textphone users, add 18001 to the start of the number.
|CAR INSURANCE DEPARTMENT||UK PHONE NUMBER|
|Car insurance Customer services||0345 246 3761|
|Online quote assistance||0345 246 8701|
|Roadside assistance (breakdown cover)||0800 269 015|
|New car insurance claims||0345 246 8471|
|Track an existing car insurance claim||0345 600 2136|
Online contact options
If you want to use the Direct Line website to talk to the company about your query, you can visit https://www.directline.com/car-insurance/contact-us to get the dedicated live chat, FAQs and contact form options.
Breakdown cover – 0345 246 8708
If you have a breakdown policy through Direct Line, you can call 0345 246 8708 to talk to them about it. This includes monthly payment queries and cover changes. If you need help when you have broken down, you can use the below numbers.
|Customer service||0345 246 8708|
|Sales hotline for quotes||0345 246 8702|
|UK breakdown assistance (existing customers)||0800 590 590|
|International breakdown assistance (existing customers)||+44 113 390 5300|
Home Insurance – 0345 246 3564
If you have home insurance with Direct Line, you can call 0345 246 3564. This line can help if you need to make a claim such as if you have had a burglary or for home emergency cover. You can also use it to check about your cover, about the cover for a property you are moving to and the cost of insurance. You can get full terms of your policy by calling this line and how to make a claim. You can also use the specialist numbers below.
|HOME INSURANCE TEAM||PHONE NUMBER|
|Home Insurance General Enquiries||0345 246 3564|
|Get a home insurance quote||0345 246 8372|
|Online technical assistance||0345 246 8703|
|Claims for home insurance||0345 246 8412|
|Emergency claims||0345 878 5081|
|Legal claims||0345 601 2945|
|Home Plus Travel claims||0345 026 0246 (UK) & 01252 576 150 (international)|
Pet Insurance – 0345 246 8705
If you want to talk to Direct Line about their pet insurance, call 0345 246 8705. This line can help if you need to make a claim or if you want to get a quote for cover. If you are having trouble paying your policy or want to change it, ring this number. If your pet has passed away or you have vets bills to claims for, then use the numbers below to get to the right team.
|PET INSURANCE DEPARTMENT||PHONE NUMBER|
|Customer Service (pet)||0345 246 8705|
|Claims (pet)||0345 246 8496|
|Find your nearest vet||0370 600 0633|
|Legal advice||0370 600 0633|
|Bereavement helpline||0370 600 0633|
Travel Insurance – 0345 246 8704
If you want to talk to Direct Line about their travel insurance, call 0345 246 8704. This line handles if you want to add to your cover and change the details of when you are travelling. You can advise of a new medical condition or a change to an existing one. And if you have an emergency while travelling or need to make a claim, the below numbers tell you who to speak to.
|TRAVEL INSURANCE DEPARTMENT||PHONE NUMBER|
|General enquiries & renewals||0345 246 8704|
|Emergency helpline (UK and abroad)||01252 740 098 (UK) & +44 1252 740 098 (international)|
|Claims (all)||0345 246 8680|
|Legal advice||0370 240 0285 (UK) & +44 370 240 0285 (International)|
|Flight & accommodation claims||0208 776 3752|
Life Insurance – 0370 060 0851
If you want to check about a life insurance policy through Direct Line, then call 0370 060 0851. This line handles changes to your policy if you took it out after 6th July 2011. For policies taken before this, call 0345 300 0144 for Countrywide Assistance who formerly underwrote these policies for Direct Line. You can also use the numbers below.
|LIFE INSURANCE DEPARTMENT||PHONE NUMBER|
|General enquiries (policy dated after 6th July 2011)||0370 060 0851|
|General enquiries (policy dated before 6th July 2011)||0345 3000 144|
|International helpline||+44 1273 824 665|
|Claims (life insurance)||0800 137 101|
|Life Insurance Quotes||0800 145 5522|
|Critical illness claims||0800 068 0789|
Write to Direct Line Life Insurance
If you want to write to the life insurance team at Direct Line, you can use the special address below:
Legal & General Assurance Society Limited,
SELECT Premier Policies – 0345 246 1637
If you want to talk to Direct Line about one of their SELECT premier insurance policies, then call the dedicated team on 0345 246 1637. This number is to manage your policy, add to the cover or to amend what you have already covered. There are also numbers below for special teams within the department.
|General enquiries||0345 246 1637|
|Claims (all)||0345 835 2474|
|New Quotes||0345 246 1637|
|SELECT legal advice||0800 533 5256|
|SELECT car breakdown (UK)||0800 533 5216|
|SELECT car breakdown (international)||+44 1423 847 584|
|Worldwide travel emergency||+44 1423 847 584|
Direct Line Business Insurance – 0345 301 4827
If you want the business team at Direct Line, then call 0345 301 4827. This team handles all the business policies that the company offers including commercial vehicle and liability cover. There is also property insurance for commercial properties. Policies are only available online, so this number is for assistance rather than quote. You can also ring the troubleshooting line for technical assistance on 0345 303 1756. If you need to make a claim them, you can ring 0345 303 1753 or use one of the numbers below.
|BUSINESS INSURANCE POLICY||CUSTOMER SERVICE PHONE NUMBER|
|Van insurance queries||0345 301 2882|
|Public liability cover queries||0345 303 1761|
|Landlord insurance queries||0345 303 1763|
|Shop insurance queries||0345 303 1762|
|Home business insurance queries||0345 303 1739|
|Office & surgery insurance queries||0345 303 1740|
|Pub & restaurant insurance queries||0345 303 1741|
|Guest House insurance queries||0345 303 1742|
|Commercial landlord insurance queries||0345 303 1764|
Business insurance postal address
If you want to send details of your policy, query or complaint in writing to the team, then use the following postal address:
Direct Line Business Insurance,
Direct Line Complaints – 0113 292 0667
If you need to complain to Direct Line, you can call 0113 292 0667 which is for their Leeds head office. You can complain about a staff interaction, a claim or if you think you have been treated unfairly. You can also complain to the specific department listed above. If you want to send details of the complaint in writing, send it to:
Direct Line – Complaints Department,
Direct Line Group,
Direct Line aims to resolve your complaint within eight weeks. If they fail to do this or you are still unhappy, you can escalate to the Financial Ombudsman Service. Call 0800 023 4567 to discuss the matter with them.
Important Direct Line phone numbers
|DEPARTMENT||UK PHONE NUMBER|
|General enquiries||0800 051 0140|
|Car insurance queries||0345 246 3761 / 0141 349 0484|
|Breakdown cover queries||0345 246 8708|
|Home insurance queries||0345 246 3564|
|Pet insurance queries||0345 246 8705|
|Travel insurance queries||0345 246 8704|
|Life Insurance queries||0370 060 0851|
|SELECT Premier policies||0345 246 1637|
|Business insurance queries||0345 301 4827|
|Complaints (all)||0113 292 0667|
Other ways to contact Direct Line
Direct Line was the first telephone-only insurer in the UK so have an extensive phone network but there are still other ways to contact them including via post and online.
Write to Direct Line
If you want to write to Direct Line, you can send the correspondence to their official address. Make sure you mark on the envelope what department the letter refers to, so it goes to the right team.
Direct Line Insurance,
Direct Line Group,
Direct Line social media
Direct Line has a strong presence on social media and you can use it to check out their latest products and promotions as well as send general queries. See below for their profiles:
Send Direct Line a Tweet on Twitter
Check out their posts on Facebook
Watch their YouTube videos
Add them to your circle on Google+
Check out their LinkedIn company profile page