DHL Contact Number: 0844 248 0844

0800 731 0469

dhl contact details

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

DHL is a courier service that provides private and business customers with delivery services. You can reach their customer service line on 0844 248 0844.

DHL customer services – 0844 248 0844

The DHL customer service line can be reached on the phone number listed above. This number should be used for existing customers and prospective customers alike. You can use the number to track a parcel or get a quote for delivery. If you have general enquiries about their delivery services, their friendly team will be able to help.

Small business owners can use this helpline number to get started with a DHL Express account. This type of account will allow you to quickly place orders. If you are calling to track a parcel, you will need to have your parcel tracking number. This is the quickest way to track the status of a package.


Arrange drop-off or collection – 0844 248 0844

To book a parcel delivery, you will need to phone the main customer service phone number. The friendly team will be able to advise you how to place an order. They can also offer support on parcels booked through their online DHL It Now service.

Lots of customers like to use DHL as it is easier than going to a normal post office. When you book a DHL courier, they will come to your home or office to collect the parcel. This is very useful for busy people or those with many parcels to send. Alternatively, you can use a DHL Service point to drop off your parcel for collection. To find your nearest DHL Service point, call 0844 248 0844. If you are expecting to pick up a parcel from a DHL Service Point and it has not arrived, you can also call this number. Alternatively, you can check online to find your nearest DHL Service Point.


DHL Express special service – 0844 248 0505

DHL Express is a service available to business customers. It allows them to easily place bulk orders quickly and at a lower rate. This type of delivery is treated as a priority and will often be delivered faster. It’s the ideal service for businesses that ship dangerous, expensive or fragile goods. It can help to ensure fewer lost items as they will have a dedicated courier responsible for the package. You can call the DHL Express helpline on 0844 248 0505 to find out how their services could help your business.


Missing DHL Parcel – 0333 003 7703

If you are expecting a DHL parcel and it has not arrived, you should call 0333 003 7703. This helpline is for customers using DHL Parcel, DHL Global Mail or eCommerce. You can also use this helpline in the event you misplace your tracking number and need help locating a package. And finally, customers interested in using these specialist services can also call this number for help and advice.


Business customer Accounting – 0844 248 0777

To reach the DHL customer accounting department, you will need to call 0844 248 0777. Be sure to have your account number and details to hand. This helpline is useful for checking on the status of a parcel or querying an item on your invoice. If you believe you have been overcharged for a service, you should inform DHL using this number. They can also help if you are locked out of your online e-billing account. A customer service representative will talk you through the password reset process.

If you would rather reach out by mail, you can do so using the following address.

Invoice Enquiries,
Customer Accounting,
DHL International (UK) Ltd,
Orbital Park,
178-188 Great South West Road,
TW4 6JS,
United Kingdom


DHL Complaints – 0345 072 0278

The official complaints number for DHL is 0345 072 0278. This can be used by private and business customers. Common reasons to complain to DHL include:

  • When your parcel is delayed
  • If your parcel arrives damaged
  • When items are missing from a parcel
  • If a DHL courier or customer service representative is rude to you

Alternatively, you can head to their website to fill out an online complaint form. And finally, you can direct complaints to their Hounslow office using the address below.

DHL Complaints Department,
Orbital Park,
178-188 Great South West Road,
TW4 6JS,
United Kingdom


Report fraud to DHL – 0300 123 2040

If you are concerned about fraud, you can report this to Action Fraud on 0300 123 2040. Common reasons that individuals will contact Action Fraud about DHL are if they have received a letter claiming to be from DHL. If you are suspicious of the origins, you can easily report this to Action Fraud. Similarly, if you have been the victim of a phone or email scam related to DHL, you should report this using the number above.

In cases where discretion is preferred, you can fill in an online form. The DHL fraud department will then be in touch to handle your case with the utmost discretion.


Supply chain logistics – 0844 477 1100

You can reach the DHL supply chain logistics department on  0844 477 1100. Use this number to make a tender request and find out more about their services. DHL specialises in logistical planning and cal also assist with haulage, provided you have planned your supply chain. This can be a huge help to business owners as it means that they can focus on product sourcing.

In addition to the supply chain helpline listed above, you can also contact them through their website. You can also use the address listed below.

DHL Supply Chain,
Solstice House,
251 Midsummer Boulevard,
Milton Keynes,
MK9 1EQ,
United Kingdom.

Invoice enquiries for supply chain – 0800 316 0498

The best way to handle invoice enquiries for DHL supply chain is to call 0800 316 0498. This number is for existing supply chain customers. You can use this line to check if you have been undercharged or make sure items on your invoice are correct.

DHL phone numbers at a glance



Customer services & Express

0844 248 0844

Express special service

0844 248 0505

DHL Parcel

0333 003 7703

Customer accounting

0844 248 0777


0345 072 0278

Report fraud

0300 123 2040

Supply chain

0844 477 1100

Other ways to contact DHL

As one of the biggest logistics companies in the world, DHL make it easy to get in touch. They recognise the importance of good communication. As such, you can reach them by phone, email, post and social media.


How to Email DHL

If you do not have the time to wait on hold, you can send a message to DHL and wait for a response. While this is not the most immediate service, it can be beneficial if your enquiry is not time sensitive. You can find the relevant online form to use below.

General enquiries for DHL

Track a parcel

Business supply chain

Worldwide enquiries

DHL Global Forwarding

DHL Freight

DHL Mail


Write to DHL

Some people prefer to correspond by mail. You can direct your letters to their Hounslow address below.

DHL Head Office,
Orbital Park,
178-188 Great South West Road,
TW4 6JS,
United Kingdom


Find DHL on social media

Social media is a powerful tool for companies to connect with their audiences. DHL uses their social media profiles to share company updates, offers and promotions. Find their social media profile details below.

Like DHL on Facebook

Follow DHL UK on Twitter

See the latest videos from DHL on YouTube

See company updates from DHL on LinkedIn

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