British Gas Contact Number: 0800 048 0202

0161 333 0004

british gas contact number logo

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

You can contact the customer services team at British Gas on 0800 048 0202.  This line can help with general enquiries about your gas and electricity accounts or other British Gas services.

British Gas customer services – 0800 048 0202

The British Gas customer services team is available through the 0800 048 0202 number.  This is a freephone line that costs nothing to call from landlines or mobiles. This line can help you with enquiries about your account including payments and tariff checks.

You can also ring 0800 048 0202 if you are moving to a new house and want to transfer your supply to the new address.  You can also use it to cancel your account if you are moving away from British Gas. Lines are open from 8-8 weekdays and 8-6 Saturdays, closed Sundays and some bank holidays.

Textphone & minicom helpline – 18001 0800 072 8626

If you use a textphone device you can contact British Gas on their dedicated textphone number 18001 0800 072 8626.  This number also handles minicom calls.

Welsh Language Helpline – 0800 072 8630

If you want to speak to the Welsh language team at British Gas, you can ring 0800 072 8630.

Rhif ffôn nwy Prydain ar gyfer cwsmeriaid Cymraeg: 0800 072 8630.

Scottish Gas – 0333 202 9802

If you are a customer of Scottish Gas, then you can call 0333 202 9802 to speak to their dedicated customer services team.  This includes to manage your account, report a problem with a heating or boiler system covered by their policy or to report a gas leak.  Scottish Gas is the name of parent company Centrica that operates in Scotland. Their helplines are open from 8-8 weekdays and 9-5 Saturdays for non-emergency enquiries.

Pay as You Go energy – 0800 048 0303

If you are a Pay As You Go energy customer with British Gas you can call 0800 048 0303 to speak to the team about your account.  This is the line to let them know if you think there is a fault on your meter or need an engineer visit. If your key is faulty to top up your account or has been stolen, then ring 0800 048 0303 for free to stop it and get a replacement.  You can also use this number to find out about switching to this payment system.

Top up your Pay as You Go meter – 0800 107 0188

British Gas runs a 24 hour top up line on 0800 107 0188 to add money to your Pay As You Go meter from your own home over the telephone.  You can also do this at any PayPoint shop and you can find the nearest one here – https://www.paypoint.com/en-gb

Join British Gas – 0800 980 6005

If you aren’t a British Gas customer but want to switch to the company, you can call 0800 980 6005.  This is the dedicated switch service where you can find out about prices for your needs and the tariffs available.  The lines are available from 8-8 weekdays, 9-5 Saturdays but are closed on Sundays.

Website technical support – 0800 048 0505

British Gas has a comprehensive online service but if you have any problems with it, you can call 0800 048 0505.  This might be that you have been unable to submit a meter reading or book an engineer appointment. If you have lost your login information or been locked out of your account, ring this number.

Britsh Gas HomeCare – 0800 048 1000

British Gas HomeCare is available via the freephone number 0800 048 1000.  This is the service where you pay a monthly amount for cover for your heating, boiler, plumbing and other protection.  It also offers annual servicing for your boiler and heating system. you can ring this number to upgrade your cover to add extras such as kitchen appliances or if you are struggling with payments.  You can also use it to schedule or change an engineer’s visit. There are also specific numbers for the different departments listed below.

HomeCare Phone Numbers

DEPARTMENT UK CONTACT NUMBER
General Enquiries & Breakdowns (existing customers) 0800 048 1000
Join British Gas Homecare (new customers) 0800 980 6004
Schedule your Annual Boiler Service Visits 0800 294 9678
One-Off Repairs and problems 0800 000 999
Get a New or Replacement Boiler from British Gas 0800 009 4450
HomeCare Business Customer Enquiries 0800 048 1687
Cancel your existing HomeCare Cover 0800 294 9123

HomeCare Postal Address

If you want to send documents or details in writing to the HomeCare team of British Gas, you can do this to the following address.  This can also include a notice to cancel cover or a complaint.

HomeCare Membership Office,

Murdoch House,

Bothwell Road,

Uddingston,

G71 7UD,

United Kingdom.

Gas & electricity installations – 0800 072 5280

If you need a new gas or electricity installation on your property, then call 0800 072 5280.  If you are a developer, then you can ring this number to organise new installations for the properties that you are building or renovating.  This covers both gas and electricity to new and existing properties.

Gas and electricity theft – 0800 587 2737

If you think someone is stealing your gas or electricity, then contact 0800 587 2737.  Theft is a serious crime and you should also report it to the authorities if appropriate.  British Gas can help you see if there has been a theft and what to do. You can also use the number if you think your meter has been illegally tampered with and is producing inaccurate readings.

Check an Engineer’s Identity – 0800 072 8625

If you want to check the identity of a British Gas engineer who has visited your home, call 0800 072 8625.  This is a freephone number where you can confirm that the person claiming to be from the company is legitimate.  There’s nothing wrong with doing this and legitimate employees will have a card with contact details on them. They will be happy to wait while you confirm their identity by ringing this number so never feel embarrassed by doing this.

Energy Saving Advice – 0800 072 8629

If you want help and advice to save money on your energy bills, then call 0800 072 8629.  This is a freephone number and can help with what to do to improve your home’s energy efficiency and save money on utility bills.  This will also help you be more environmentally friendly. Ideas can include solar panels, loft insulation and double glazing. Lines are open 8-5 weekdays and closed on weekends.

British Gas emergency contact number – 0800 111 999

If you need to report a possible gas leak, ring the national gas helpline on 0800 111 999.  You can also use this if you think there is a carbon monoxide leak in your home. Get everyone to safety outside the building before you ring.  You can also use the regional numbers below if you have a power cut and need to get help.

Report a power cut to British Gas

REGION UK CONTACT NUMBER
East England 0800 783 8838
East Midlands 0800 056 8090
London 0800 028 0247
Merseyside, Cheshire & North Wales 0845 272 2424
Midlands 0800 328 1111
Northern England 0800 66 88 77
North-West England 0800 195 4141
Scotland (Hydro) 0800 300 999
Scotland (Scottish Power) 0845 272 7999
South-East England 0800 783 8866
Southern England 0800 072 7282
South Wales 0800 052 0400
South West England 0800 365 900
Yorkshire 0800 375 675

Probate enquiries – 0800 294 3125

British Gas has a dedicated team to handle probate enquiries who are available on 0800 294 3125.  This is a freephone number and can help you handle the account of someone who has passed away. The team can assist with changing information on an account or closing it depending on what is happening with the property.

British Gas business enquiries – 0800 107 3457

Business customers can speak to British Gas’ dedicated team on 0800 107 3457.  This is a freephone number that offers quotes for business gas and electricity as well as services for plumbing and heating within the business.  You can also look at have appliance cover through the company. You can send queries to the team through the contact form on the website at https://www.britishgas.co.uk/business/help-and-advice-business/contactus with your business name and account number on it.  There is also a dedicated email address to use at businesscustomerservice@britishgas.co.uk or if you are in Scotland, then contact the Scottish Gas team instead.

British Gas complaints – 0800 072 8632

If you want to make a complaint about some aspect of your dealings with British Gas, ring the freephone number 0800 072 8632.  If you are a Pay as You Go customer, ring 0800 072 8633 instead and you can complain about meter problems or overcharge. These teams can walk you through the complaints process and often resolve the matter.  You can also complain about your HomeCare service or a boiler installation from British Gas. Below is a list of additional contact details for different teams including Scottish Gas numbers.

Telephone numbers for British Gas complaints

COMPLAINTS DEPARTMENT UK PHONE NUMBER
Gas & Electricity Complaints (all) 0800 072 8632
Complain about your Pay as You Go rate or meter 0800 072 8633
HomeCare service Complaints 0800 048 1000
Small Business Complaints Department 0330 100 0222
Industrial & Commercial Business Complaints Department 0845 072 8644
Boiler Installation Complaints Team (British Gas installation only) 0800 294 4460
Complain about the Green Deal Service 0800 316 8219

If you prefer to send details of your complaint in writing, then please use the following address:

Complaints Management Team,

PO Box 226,

Rotherham,

S98 1PB,

United Kingdom.

Serious & second-stage complaints – 0800 107 0184

If you are unhappy with the previous contact about your complaint and want to escalate it then you can ring 0800 107 0184.  You can also send details by email to the dedicated email address – customercomplaints@britishgas.co.uk

Hive by British Gas – 0800 980 8614

If you have a Hive smart heating system from British Gas and need help, you can call 0800 980 8614.  This number is a freephone number and handles queries about the thermostat or app not working properly.  You can also send details to the email address at help@hivehome.com. If you want to query something in the online store, then you can ring 0800 980 0649 to do this.

Important British Gas phone numbers

DEPARTMENT TELEPHONE NUMBER
Customer Services (all) 0800 048 0202
Scottish Gas customers 0333 202 9802
Pay as You Go Energy customers 0800 048 0303
Join British Gas as a new customer 0800 980 6005
Website Technical Support and Assistance 0800 048 0505
British Gas HomeCare queries 0800 048 1000
Supply Installations (new gas or electric supplies) 0800 072 5280
Gas & Electricity Theft reporting 0800 587 2737
Energy Saving Advice and Help 0800 072 8629
Business Enquiries (all) 0800 107 3457
Complaints (all) 0800 072 8632
Hive by British Gas (smart heating system) 0800 980 8614

Other Ways you can contact British Gas

British Gas and their subsidiaries supply energy to some 12 million homes across the UK, making them the largest energy company.  They also have lots of different ways to get in touch including post, email, a special app and on social media.

Contact British Gas online

If you want to avoid making a phone call and being held up on the phone, you can use the contact form to send information about your query to https://www.britishgas.co.uk/Help_Advice/ContactUs/ – this is available for all types of queries including HomeCare.

Write to British Gas

Sending details in the post is slower than contacting online or by the phone.  But if you want to do this or need to send documents, then use the address below:

British Gas Customer Services,

PO Box 226,

Rotherham,

S98 1PB,

United Kingdom.

British Gas mobile app

British Gas has a mobile app that is available for iOS and Android phones as well as on the Kindle Fire device.  Here you can submit a meter reading, compare tariffs and book an engineer as well as pay bills.

British Gas on the iPhone App Store

itunes.apple.com/gb/app/british-gas/id340473961

British Gas Google Play Link for Android Devices

play.google.com/store/apps/details?id=com.centrica.android.britishgas

Amazon Apps Store for Kindle Fire

www.amazon.co.uk/British-Gas-Trading-Ltd/dp/B00QX8GNXG

Contact British Gas on social media

British Gas has a number of social media profiles to stay in touch with customers in addition to their website.  You can find them at:

Check out their Facebook page

www.facebook.com/britishgas

Send a tweet to their main Twitter page

www.twitter.com/britishgas

Contact customer services on Twitter

twitter.com/BritishGasHelp

Watch British Gas’ YouTube Videos

www.youtube.com/britishgas

British Gas on Google+

plus.google.com/+BritishGas

Check out their company profile on LinkedIn

www.linkedin.com/company/british-gas

 

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