Booking.Com Contact Number: 0203 564 6725

0800 731 0469 logo

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Customers can reach the customer service team in the UK by calling 0203 564 6725. This is an English-language support line for issues related to bookings and holidays.

Contact customer services – 0203 564 6725

The customer service phone number is ideal if you need to make a reservation, change your booking, or cancel your trip. If you are no longer able to fly, for example, you should call the friendly support team to cancel your hotel reservation. Some hotels have a lenient cancellation policy so you could get your money back if you are unable to travel.

You can also call this number to confirm the latest price of hotels and access rates before they have been listed on the website. And finally, if you require technical support, this is the phone number you need. The support team will be able to help with things like confirming your booking, checking confirmation codes and sourcing replacement documents. You can also upgrade your visit by adding on extras like room upgrades, flight upgrades or car rentals. The UK support line is available from 9 am to 5 pm Monday to Friday. This may differ over bank holidays.

Phone from abroad: +44203 320 2609

As is an international company, they cater to travellers very well. If you are outside of the UK and need to contact from a UK mobile phone, you can call +44203 320 2609. This will connect you with an English-speaking support line. For example, if you are in the middle of a trip and are having trouble with a reservation, they will offer support.

Before travelling, you should make a note of this number so that you can report any mishaps. Examples of things that should be reported include hotel cleanliness and staff manners. If you are struggling with your booking, may be able to move you to another hotel. In ordinary circumstances, they will only offer support if the photos on their website are deliberately misleading. Make sure you keep a photographic record of any shortcomings as evidence.

If you have been moved to a sister hotel, you will need to let know as your airport pickup location might be incorrect. If you require assistance, make sure you let know prior to your return trip.

Hotel manager support – 0203 684 7923

Partner hotels have a different helpline to travellers. Hotel managers can reach by calling 0203 684 7923. This is the specialist affiliate partner support line. It should be used to confirm bookings in the event there is a discrepancy between a customer’s reservation and your booking software.

If a customer has left a poor review on your hotel which you believe if unfair, you can also contact for advice. For example, in some cases, customers are upset with the booking process and reflect this in a poor review for the hotel. In this instance, you would be able to request remove the review. The same outcome will apply to misleading, slanderous or reviews containing hate speech. can also provide technical support for your hotel listing. If you are having trouble updating details or adding photos, get in touch on the number above. And finally, if you are temporarily stopping bookings for a refit, you can contact to update your availability. Likewise, if your establishment is closing or changing hands, you should let know.

Complaints – 0208 612 8000

It’s unfortunate, but sometimes we don’t have a positive experience with the brands that we love. If this happens to you when interacting with, you can lodge a formal complaint. In the event you have been misled by a hotel or if a listing is not accurate, you should call the complaints line on 0208 612 8000 to report the listing. Or if you have been charged more at the hotel than you were expecting to pay, you should also call the complaints line. And finally, if a member of the team has been rude to you, you should report this on the number listed above.

The complaints line can be used to start a request for compensation if your reservation was not honoured by a hotel. Likewise, if the hotel was of a poor condition and you had to leave, you should complain to

You can also put any complaints in writing and send them to the head office which is based in Amsterdam. As this postal address is based in The Netherlands, you should check with the post office that you have affixed the correct postage. The head office address is: B.V.,

Herengracht 597,

1017 CE Amsterdam,


All Numbers At A Glance

Customer services 0203 564 6725
Contact from overseas +44203 320 2609
Partner hotel support 0203 684 7923 complaints 0208 612 8000


More ways to contact

There are alternative ways to contact listed below. For complaints, you can send a letter to their London head office address. For all other customer enquiries, you can send an email to their customer service address. Remember that the website is always the best place to get up-to-date prices on holidays and hotels.

Send a letter to

If you would like to put your query in writing, you can do so by sending a letter to the head office address. This London address can be used for customer service and complaints. Please note that you cannot make reservations in writing. All reservations must be made online or over the phone using a contact number listed above.,

175 High Holborn,



United Kingdom.

Send an Email to

If you require a faster response but would still like to put your enquiry in writing, you can email Their customer service email address is This email address should be used for enquiries, to confirm reservations or to query prices. It can also be used to follow up on online bookings if your payment has not been processed.

Connect with on social media

As an international company, is very active on social media. They use their social media profiles to promote hotel and holiday deals. You can also use their social media accounts to reach customer service, offer suggestions, or complain.

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