Barclays Contact Number: 0800 400 100

0161 333 0004

barclays customer service number logo

Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.

If you need to contact Barclays Customer Services team you can ring either freephone 0800 400 100.  This number handles current account queries along with loans, mortgages and credit cards.

General Enquiries – 0800 400 100

If you don’t know which department you need, you can ring the main switchboard on 0800 400 100 and they can route your call.  Option 1 on this line lets you report a lost or stolen debit or credit card. Option 2 is for help with your account. Lines are open from 7am until midnight every day but might be closed some bank holidays.

Accessibility

If you need accessibility options from Barclays, you can ring the main switchboard number 0800 400 100 and they will be able to advise you what you need.  This might be getting bank statement and correspondence in Braille, for example. If you use a textphone then you should call 18001 0800 400 100 to get a Text Relay operator on the call.

Personal Accounts

If you want to speak to someone about your personal account with Barclays, then you can ring 0333 202 7527 if you have an Additions account.  For Additions Plus call 0800 994422 and for First Additions, call 0800 328 6931. All these lines are free and can tell you information about your balance, interest rates and overdrafts.  You can also ring these lines to add someone to your account. If you don’t have an account and want to open one, pick a number from the list below to talk to the right person to help:

Barclays Personal Current Account Phone Numbers

PERSONAL CURRENT ACCOUNT DEPARTMENT UK CONTACT NUMBER
Additions Account Existing Customers 0333 202 7527
Additions Plus & Additions Active Customers 0800 99 4422
First Additions & Current Account Plus Customers 0800 328 6931
Open a new Barclays Current Account plus Student Account Helpline 0345 600 4545
Switch to a New Barclays Personal Account 0333 202 7458
Features Store and queries 0800 158 3199

Premier Current Accounts – 0800 924 7365

If you are a Premier Account holder you can ring 0800 924 7365.  This line is available 24 hours a day, 7 days a week. You can use it to check which rewards you have available as well as apply for overdrafts.  The line is available to add someone to your account or to close it. If you want to switch from another type of Barclays account, then use the table below for the right number to ring.

All Barclays Premier Account Phone Numbers

PREMIER ACCOUNTS DEPARTMENT CONTACT NUMBER
Existing Account Holders 0800 924 7365
Open a New Premier Account 0800 085 1115
Switch your existing account to Barclays from another bank 0333 202 7458
Premier Features Store & Packs 0800 158 3198

Barclaycard – 0800 151 0900

If you need to talk to the Barclaycard team, you can ring 0800 151 0900.  This line can provide information about your bill, interest rates and credit limit.  You can find out about rewards and benefits on your account. You can also use it if you are having trouble with your repayments or want to close your account.  For specific departments, see the table below.

Barclaycard Phone Numbers

DEPARTMENT CONTACT NUMBER
General Customer Services 0800 151 0900
International Helpline (outside the UK) +44 1604 230 230
Join Barclaycard as a new customer 0800 731 0200
myBarclaycard Support and queries 0800 161 5300
Report a Lost or Stolen Card & Get Emergency Cash Advance 0800 161 5308
Freedom Rewards information 0845 070 2525
IHG Rewards Club information 0333 202 1149
Hilton HHonours Services information 0333 202 1145
Barclaycard Secure & 3D Secure information 0800 161 5306
Textphone Users & Minicom Helpline 1 8001 0800 161 5276
Security & Fraud queries 0844 811 91111 & 0800 318 665
Card Services 0800 161 5308
Extended Warranty 0845 300 1038
Large Print & Braille Services 0800 161 5326
Sentinal Card Protection Insurance 0800 023 4318
Other Card Protection Insurance 0844 848 5265

Barclaycard App

Barclaycard is one of the original credit cards offered in the UK but also has all the latest features available and this included a dedicated smartphone app.  This app lets you check your balance and even phone Barclays directly through an easy to use interface. You can find it in the Android store at https://play.google.com/store/apps/details?id=com.barclays.bca or in the iTunes store for Apple phones at https://itunes.apple.com/gb/app/mybarclaycard/id596487185

Write to Barclaycard

You can write to Barclaycard about any query although this will take longer to get a response than ringing or emailing.  Their dedicated address is:

Barclaycard House,

1234 Pavilion Drive,

Northampton,

NN4 7SG,

United Kingdom.

If you think you have experienced fraudulent use on your card and want to send details of it to them, use the below address instead:

Dept KK,

51 Saffron Road,

Leicester,

LE18 4US,

United Kingdom.

If you want to send a cheque towards the balance of your account, add your card number, name and postcode on it then send it to:

Barclaycard,

Department PP,

Bolton,

BL11 1XX,

United Kingdom.

If you want to send a cheque towards the balance of your account, add your card number, name and postcode on it then send it to:

Barclaycard,

51 Saffron Road,

Wigston,

LE18 4GA,

United Kingdom.

Savings – 0345 744 5445

If you want to talk to the savings team at Barclays, then ring 0345 744 5445.  This number can tell you about accounts, interest rates, Cash ISA accounts and savings bonds.  The line can help with withdrawal information for any account. You can also check about your annual allowance on your Cash Isa through this number.  If you use a textphone, then call 0800 783 7303. If you want to see about tax-free savings from the government then call 0300 2003312 to see if you are eligible.  And if you are outside the UK, the call +44 191 541 2009 although remember that calls will cost more than ringing from inside the UK.

Loans – 0800 716 598

If you want to talk to Barclays about a loan, you can ring 0800 716 598. This number handles new loan applications or information about rates.  You can also use it if you already have a loan and want to talk to someone about it. You can call if you are having trouble with repayments or want to re-take the loan.  You can also call to appeal a decision about a loan. For homeowners, you can ring to talk about secured personal loans on a separate number 0800 716 0513. Both numbers are freephone lines.

Mortgages – 0800 022 4022

You can speak to the Barclays mortgage team by calling 0800 022 4022.  This line handles all of their mortgage products including tracker, first-time buyer and fixed-rate mortgages.  You can also ring as an existing customer to change your payment date, extend your mortgage or any other queries.  You can use the line to check interest rates or about remortgaging the property. If you don’t already have an account with Barclays, ring 0800 316 5500 instead.

Buy-to-Let Mortgages – 0800 022 4022

If you have a property you are looking to buy and want to get a buy to let mortgage, call 0333 202 7555.  This department handles specialist mortgages for buy to let properties. You can also call the main contact number 0800 022 4022 if you want to extend your mortgage or change repayment terms.

Mobile & Online Banking – 0345 600 2323

If you want to speak to the technical helpdesk line ring 0345 600 2323.  This line handles online and mobile banking including the Pingit mobile app.  You can ring this number if you are having trouble with your account or username, password or if you need troubleshooting assistance.  If you are a new customer and need to set up online banking, ring 0345 600 2323. If you think your account has been accessed illegally, then ring this number or send details to the dedicated security email address internetsecurity@barclays.co.uk

Mobile Banking App

The mobile banking app for Barclays allows you to do a lot of different things.  These include transferring money, checking your balance and setting up standing orders.  You can download it from one of the below app stores depending on the device you own:

Download from Google Play for Android Devices

play.google.com/store/apps/details?id=com.barclays.android.barclaysmobilebanking

Blacberry App World Download Link

appworld.blackberry.com/webstore/content/125777

App Store for Apple Users

itunes.apple.com/gb/app/barclays-mobile-banking/id536248734

Barclays Mobile Banking – Windows Phone Store

www.microsoft.com/en-us/store/p/barclays-mobile-banking/9wzdncrfhxg7

Telephone Banking – 0345 734 5345

If you want to use telephone banking, call 0345 734 5345.  This line handles all sorts of queries including if you don’t recognise a payment or want more information about a transaction.  You can also use this to register your devices for contactless payments. If you are outside the UK and need this team, call +44 345 975 7575.

Investment Banking – 0333 202 7474

If you want to talk to the investment team at Barclays, then call 0333 202 7474.  This line is for new or existing investment accounts or stockbroker accounts. You can find out about what kind of return you may be looking at or if you are unsure who you need to talk to.  There are also special numbers for the different packages below:

Barclays Investment Banking Phone Numbers

DEPARTMENT UK CONTACT NUMBER
All General Enquiries 0333 202 7474
Open an Investment Account & Existing Barclays Stockbrokers Customers 0141 352 3909
Direct Investing (Formerly Open Invest & Barclays Investment) 0800 279 3667
Structured Fixed-Term Investments 0800 234 6021

International Banking: +44 207 574 3060

Barclays has a line to use if you are outside the UK and need some assistance +44 207 574 3060.  This line handles queries from people travelling regularly and needs foreign exchange transactions or transactions in other currencies.  You can also email the team with your query through the website https://wealth.barclays.com/en_gb/home/international-banking/others/contactform.html

Travel Money – 0345 072 2222

If you want to order foreign currency ring Barclays on 0345 072 2222.  You can also find out about exchange rates and what currencies are available.  Lines are open 8-10 weekdays, 9-8 Saturday and 10-8 Sundays.

Bereavement Helpline – 0345 075 7070

If you need to talk to Barclays when someone has passed away that holds an account with them, ring 0345 075 7070.  This specially trained department can handle all the elements of dealing with someone’s account including following instructions in a will.  You can also use the online form if you don’t want to talk to someone at this time to notify of the death https://www.apply.barclays.co.uk/forms/forms-uk-bereavement?execution=e2s1

Complaints – 0800 282 390

If you want to make a complaint to Barclays, you can ring 0800 282 390.  This freephone number handles all current and savings accounts, insurance policies and other services.  You can select Option 2 to follow up on an existing account. You can also send the official contact form to detail your problem https://bank.barclays.co.uk/olb/authlogin/contactUsContainer.do#/contactUs

If you want to send a complaint in writing, then use the following address:

Freepost,

Barclays Customer Relations,

United Kingdom.

If Barclays are unable to resolve your complaint, then you can escalate it to the Financial Ombudsman.  You can ring 0800 023 4567 to do this or write to the address below:

The Financial Ombudsman Service,

Exchange Tower,

London,

E14 9SR,

United Kingdom.

Payment Protection Insurance (PPI) Complaints – 0800 282 390

You can ring the main Barclays helpline number on 0800 282 390 if you think you have had unwanted Payment Protection Insurance or PPI.  The mis-selling of these products has been a major issue over the last few years with over 40% of people being unaware that they had this cover and had been paying for it.  You can also send a complaint about the policy in writing to:

Barclays PPI Department,

LE87 2BB,

Leicester,

United Kingdom.

Business Banking – 0345 605 2345

If you want to talk to the Barclays Business Banking team, you can ring the local rate number 0345 605 2345.  This line handles current account or credit agreement queries as well as telephone banking. You can change your information or update information of people accessing the account.  The line also handles business savings accounts and can tell you about interest rates or how many withdrawals you can make. For a full list of departments, see the table below:

Business Current, Savings & Credit Account Phone Numbers

BUSINESS BANKING TEAM UK CONTACT NUMBER
Business Customer Services 0345 605 2345
Open a New Business Account or Switch your Existing Account 0800 515 462
Add or Remove a Signatory from your Account 0333 202 7477

Business Insurance – 0844 209 6096

If you want to talk to someone about your Barclays business insurance, you can ring 0844 209 6069.  This line lets you upgrade or renew a policy or add extras such as liability cover. You can extend cover for tools and a business vehicle or find out more about the other products they offer.  For a new customer quote ring 0330 102 1849. If you need to make a claim on these types of policies, ring 0844 893 9639.

Commercial Loans & Mortgages – 0333 202 7445

If you have an existing commercial loan or mortgage, contact Barclays on 0333 202 7445.  This line can tell you about interest rates that apply or how much you have borrowed. You can get help if you are struggling financially or need to extend a loan or remortgage.  You can also look at equity release if you need a cash flow injection into your business or look to take a business loan. For a new application, ring 0345 605 2345.

Barclays Insurance

Barclays offers a wide range of insurance products to help with everything from protecting your home and to your gadgets and even health cover.

Home Insurance – 0800 027 9844

Home insurance at Barclays can be reached through ringing freephone 0800 027 9844.  This line handles renewals and queries about your existing policy. You can add to your cover through this line.  If you need to make a claim, ring 0800 027 9844. You can also use the below table to speak to a specific department.

HOME INSURANCE DEPARTMENT PHONE NUMBER
General Home Insurance Enquiries & Non-Emergency Claims 0800 0279 844
International Home Insurance Helpline +44 800 027 9844
Get a New Home Insurance Quote 0800 068 8097
Home Emergency Claims 0800 015 7054
Legal Services Claims 0800 051 4310
Accessibility Helpline 0800 051 3533

Mobile Insurance Phone Numbers

If you have a Barclays account, you may have cover for your mobile phone as part of the benefits.  They also offer separate Tech Pack details to offer this cover. Check the below table for the right number to call:

BARCLAYS MOBILE INSURANCE TEAM CONTACT NUMBER
Premier Life 0800 111 777
Additions Active 0800 994 422
Current Account Plus & First Additions 0800 328 6931
Graduate Additions 0333 202 7525
Additions 0333 202 7527
Additions Plus 0800 994 422
Tech Pack 0800 158 3199
Premier Tech Pack 0800 158 3198

Lines are open from 8-8 weekdays and from 9-6 weekends.

Alternative contact options for Barclays Mobile Insurance

If you can’t manage to get through on the phone about your mobile insurance, you can send details in an email which can be accessed through the contact form on the website at https://barclays.lifestylegroup.co.uk/index.php/contact-us or by sending in writing to:

Lifestyle Services Group Limited – Barclays Mobile Insurance,

PO Box 98,

BLYTH,

NE24 9DL,

United Kingdom.

Travel Insurance – 01422 327 198

If you want to talk to the travel insurance team at Barclays, then call 01422 327 198.  This line handles renewals or changes to your cover as well as cancellations. This number only applies to policies taken after November 29th, 2010.  Prior to this use the numbers below to find the right team to speak to:

Full List of Barclays Travel Insurance Phone Numbers

TRAVEL INSURANCE DEPARTMENT CONTACT NUMBER
General enquiries & claims for standalone policies dated after 29th November 2010 01422 327 198 (UK) & +44 1422 327 198 (International)
Existing standalone policy queries & claims for policies taken out before 29th November 2010 0800 068 8188 (UK) & +44 800 068 8188 (International)
Additions Active Travel Insurance enquiries 0800 158 2393
Additions Plus Travel Insurance queries 0845 300 1088
European Family Travel Cover enquiries and claims 01603 604 977 (UK) & +44 1603 604 977 (International)
Travel Plus Pack queries and claims 01603 604 964 (UK) +44 1603 604 964 (International)
Additions Active Travel Insurance claims 0800 158 2385 (UK) & +44 1603 603 336 (International)
Additions Plus Travel claims 0800 051 3473 (UK) & +44 1603 208 033 (International)
Medical emergency helpline for standalone travel policies taken out after 29/11/2010 +44 208 763 3196
Medical emergency helpline for standalone policies dated before 29/11/2010 +44 1603 208 410
Additions Active Travel Insurance – medical emergencies 0800 158 2384 (UK) & +44 1603 603 335 (International)
Additions Plus Travel Insurance – medical emergencies 0800 158 2276 (UK) & +44 1603 208 035 (International)
Travel Pack medical emergencies helpline 01603 604 976 (UK) & +44 1603 604 976 (International)
Get a quote 0330 102 6417

Car Insurance – 0844 871 2373

Barclays no longer offer new quotes for car insurance but if you have an existing policy with them, you can call 0844 871 2373.  This line handles change of vehicle and other details as well as policy cancellation. If you are having payment problems or want to check your no claims discount, just ring this line.  Calls are charged at local rates of 7p a minute. If you have a claim to make, call 0844 871 2372 to let them know about the incident.

Life Insurance – 0800 158 3066

Barclays offer non-advised life insurance policies via 0800 158 3066.  This freephone number accesses the team about policies which are underwritten by Aviva and cover up to £500,000.  You can ring the number to upgrade or amend your policy or if you are having trouble making payments. If you want to cancel a policy or change the named beneficiary, then call this line.  The main number is also there for Over 50’s Life Assurance from Barclays. For a new quote call 03457 345 345 for information and prices.

Life Insurance for Mortgage Holders – 0370 010 4080

Barclays can help with a range of life insurance policies for customers who have a mortgage to help in the event of death or critical illness.  If you want to know more or to find out about a policy held by someone who you are a beneficiary for, then ring 0370 010 4080. You can also get a quote from the dedicated quote line on 0333 202 7580.

Critical Illness Cover – 0800 197 5616

If you have an advised life insurance policy for mortgage holders, you can add critical illness cover by calling 0800 197 5616.  This cover helps if you suffer a critical illness where you can’t work so you don’t get behind on your mortgage. Lines are open from 8-6 weekdays and 9-5 Saturdays.

Health Insurance – 0800 316 2825

If you want to talk to Barclays about their health insurance policies, you can ring 0800 316 2825.  This line handles changes to your existing policy or a claim from it. Currently, Barclays doesn’t offer new quotes for this type of cover but if you are an existing policyholder and want to add more, ring 03457 345 345 or 0333 202 7580 if you have an advised life insurance policy.

Income Protection Insurance – 0500 500 700

If you have income protection through Barclays, you can call 0500 500 700 to speak to the team.  This line lets you report changing circumstances that affect your cover such as your wage or to cancel the policy.  It is designed to help if you have an accident, illness or involuntary unemployment and aren’t working. If you need to send details in writing, send it to:

Barclays Insurance (Dublin) Limited,

Policy Administration Department,

PO Box 12146,

Dublin 2,

Dublin,

Ireland.

Personal Accident Insurance

If you have a personal accident insurance through Barclays, you will find it is underwritten by different companies.  If the policy is underwritten by Aviva, then call 0800 158 3066. If it is underwritten by AIG, then call 0345 850 9520.  Or if it is underwritten by First Assist, then call 0345 850 9520.

Full List of Barclays Contact Numbers

BARCLAYS BANK DEPARTMENT PHONE NUMBER
General Enquiries & Accessibility 0800 400 100
Personal Bank Accounts 0333 202 7527
Premier Current Accounts 0800 924 7365
Barclaycard (credit card) 0800 151 0900
Savings Accounts 0345 744 5445
Loans 0800 716 598
Mortgages 0800 022 4022
Mobile & Online Banking queries 0345 600 2323
Telephone Banking queries 0345 734 5345
Investment Banking queries 0333 202 7474
International Banking 0207 574 3060 (UK) +44 207 574 3060 (International)
Travel Money 0345 072 2222
Bereavement Helpline 0345 075 7070
Complaints (all) 0800 282 390
Business Banking Customers 0345 605 2345
Business Insurance 0844 209 6096
Commercial Loans & Mortgages 0333 202 7445
Home Insurance (all) 0800 0279 844
Travel Insurance (all) 01422 327 198
Car Insurance (existing customers) 0844 871 2373
Life Insurance 0800 158 3066
Health Insurance 0800 316 2825
Income Protection Insurance 0500 500 700

Other ways for you to contact Barclays

Barclays is one of the biggest financial companies in the UK and around the world with some 40 million customers.  They offer a range of contact options in addition to their various phone lines to get in touch.

Contact Barclays Online

If you want to use the Barclays website to get in touch, there is a simple contact form that can be used.  Find this at https://www.help.barclays.co.uk/contact-us.html and also access Live Chat facilities on the same page to talk online with an advisor.

Write to Barclays

Writing to Barclays might take longer than other methods of communications but if this is what you need, you can send your letter to:

Barclays Customer Services,

1 Churchill Place,

London,

E14 5HP,

United Kingdom.

Branch Finder

If you want to find the nearest Barclays branch to where you are, use the branch finder at https://ask.barclays.co.uk/branchfinder/ which will provide you information based on the postcode you put in.  You can also find out about opening hours and what kind of services are available.

Social Media

You can access Barclays social media accounts across the internet on all of the major sites.  This is a great way to get the latest news and product information and also send general queries.  You can speak to a trained customer services advisor and get help with your problems.

Check out their Facebook page

www.facebook.com/BarclaysUK

See their posts on Google+

plus.google.com/+BarclaysBankGroup

Get the latest updates on their main company Twitter page

twitter.com/Barclays

Take a look at their Instagram pictures

www.instagram.com/barclaycarduk

Watch their help guides & promotional videos on YouTube

www.youtube.com/user/barclaysonline

Check out their company profile on LinkedIn

www.linkedin.com/company/barclays-bank

 

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