AA Contact Number: 0161 333 0004
Calls are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.
You can ring the AA for free on their emergency breakdown line 0800 88 77 66 or call 0161 333 0004 for all other queries including renewing your membership and to claim on a car insurance policy.
Emergency roadside assistance – 0800 88 77 66
This is a non affiliated call connection service. The call connection telephone numbers supplied by phonethem.co.uk are charged at 7p for the first minute and then 7p per minute plus your phone companies access charge. Callers must be over the age of 18.
If you have AA cover and your vehicle breaks down, you can call 0800 88 77 66 to get assistance. This line can help you if you aren’t a member too although there will be a charge for this. Many of the faults can be fixed at the roadside and if not, they can take the vehicle to your destination, home or to a garage.
If you have broken down in Europe and have the European cover extension, you can ring 00 800 88 77 66 55 to find an affiliate breakdown service. This is not a freephone number and the call costs will depend on your location.
AA emergency breakdown phone numbers
| EMERGENCY BREAKDOWN DEPARTMENT | AA CONTACT NUMBER |
| UK breakdowns and roadside assistance | 0800 88 77 66 |
| European breakdowns and roadside assistance | 00 800 88 77 66 55 |
| Filled car with incorrect type of fuel | 0800 072 7420 |
AA membership enquiries – 0343 316 4444
If you want to talk to the AA about their products, you can call 0343 316 4444. Here you can get a quote for new cover, renew your policy and get duplicate policy documents. You can ring this line to update your information including to change the covered vehicle or your home address. If you want to cancel the policy, you can also do this by calling this number.
Lines are open from 8-8 weekdays and 9-5 Saturday.
Calls are charged the same as ringing local 01 and 02 numbers, usually a set per minute rate and an access charge. If you have inclusive minutes on your contract, you can usually call these numbers for free.
AA breakdown cover contact details
| BREAKDOWN COVER DEPARTMENT | PHONE NUMBER |
| AA breakdown cover general customer services | 0343 316 4444 |
| Join AA membership (new customers) | 0800 085 2721 |
| Get a quote for European breakdown cover (new and existing customers) | 0800 072 3279 |
Complain to the AA – 0344 209 0556
If you want to make a complaint about some aspect of your dealing with the AA, you can ring the dedicated team on 0344 209 0556. This line handles complaints including about repairs conducted by one of their engineers. You can also complain about an insurance claim that has been rejected or underpaid. Members can also send documents and complaints in writing by sending it to the AA head office at:
The Automobile Association (AA),
Fanum House,
Basing View,
Basingstoke,
RG21 4EA,
United Kingdom.
AA vehicle insurance – 0370 160 0138
You can speak to the AA car insurance team on 0370 160 0138. This line also handles quotes for van or motorbike insurance. You can renew your policy or add another car to a multi-vehicle policy which is often cheaper than having more than on individual policy. You can also speak to them about your no claims discount and find out how to send proof. If you need to make a claim on a policy, use on the numbers below:
AA vehicle insurance phone numbers
| AA VEHICLE INSURANCE DEPARTMENT | CONTACT NUMBER |
| General Vehicle insurance customer services | 0370 160 0138 |
| Update your AA account details | 0370 533 2211 |
| Make a claim on your AA car insurance policy | 0800 269 622 |
| Get a quote on your car insurance policy | 0800 316 2456 |
| Motorbike insurance quotes | 0344 335 2932 |
| Get a van insurance quote from the AA | 0800 009 3519 |
AA tyres – 0800 009 3528
The AA offers a freephone service to find out about the tyres of your vehicle at 0800 009 3528. You can use this to find out what type of profile tyre you need, where to buy them and even information about second-hand tyres if you want to keep within a budget. The AA has a comprehensive vehicle database that can also tell you what pressure to pump your tyres to, so they work at their peak performance.
AA Cars – 01920 252 209
You can contact the AA on the local rate number 01920 252 209 if you are looking to buy a second-hand car and want to check its history. This includes seeing if it has previously been written off. There is also a network of garages connected with the AA where you can find out about the price and specifications of different cars. If you are buying from an unknown third party, you can have the AA inspect the vehicle to make sure it is in good condition before you buy.
UK contact numbers for AA cars
| AA CARS DEPARTMENT | PHONE NUMBER |
| Purchase a vehicle through AA Cars | 01920 252 209 |
| Car history check (freephone) | 0800 316 3564 |
| Book an AA vehicle inspection for a car you are buying | 0800 056 8040 |
AA driving school – 0800 587 0087
If you want to book a lesson with an AA driving school, you can call 0800 587 0087. You can book lessons, have an intensive course before your test or even refresher lessons if you haven’t been driving for a while. You can also use the line to change a lesson or where you want to be collected. More numbers are available below:
AA driving school contact numbers
| AA DRIVING SCHOOL DEPARTMENT | PHONE NUMBER |
| Book a driving lesson with the AA | 0800 587 0087 |
| Become an AA driving instructor | 0800 316 0331 |
| Apply to the AA driving school (qualified instructors) | 0800 587 0086 |
AA home insurance – 0370 606 1617
If you want to talk to the AA about your home insurance, then call 0370 606 1617. Here you can add valuables cover, renew your policy or let them know about a move of house. You can also get a quote as a new customer and review information to ensure that it is all accurate and your cover is complete. You can also use the numbers below to make claims:
AA home insurance telephone numbers
| HOME INSURANCE DEPARTMENT | AA CONTACT NUMBER |
| AA home insurance general customer services | 0370 606 1617 |
| New Home insurance quotes | 0800 197 6169 |
| Emergency support helpline | 0800 316 3983 |
| Boiler and repairs cover | 0800 197 0610 |
Get pet insurance from the AA – 0330 102 5741
If you want to talk to the AA about their pet cover, then call 0330 102 5741. Here you can find out more about the cover, add cover for another pet or even for an exotic animal. You can also get information about affiliated pet-sitters in the area, so you don’t need to put animals in a kennel. If your animal is unwell or injured, use the below table to find the right department to ring:
AA pet insurance telephone numbers
| AA PET INSURANCE DEPARTMENT | UK CONTACT NUMBER |
| Pet insurance general customer services | 0330 102 5741 |
| 24-hour Vet adviceline | 0344 445 7453 |
| Find an AA affiliated petsitter | 0330 102 5743 |
| Make a claim for veterinary bills | 0330 102 5745 |
| Get a quote for new AA pet insurance | 0800 294 2713 |
AA life insurance – 0370 163 0657
If you want the AA life insurance team, you can call 0370 163 0657. This line offers quotes to cover you in the event of critical illness or death. If you already have a policy, you can use the line to alter, upgrade or downgrade your cover. But if you cancel the policy, you may not receive back the money already paid. There are also trained bereavement advisors to help you if you are ringing about someone who has passed away and has a policy with the AA.
AA life insurance contact details
| AA LIFE INSURANCE DEPARTMENT | NATIONAL PHONE NUMBER |
| AA life insurance policy claims and customer services | 0370 163 0657 |
| Life insurance customer services (policy taken out before April 2014) | 0345 026 0521 |
| Get a quote for life insurance (for AA members only) | 0800 294 2737 |
| Apply for AA life insurance (non-members only) | 0800 107 6646 |
| Track the progress of a life insurance quote | 0370 051 5013 |
AA travel insurance – 0330 100 7702
You can speak to the AA travel team by calling 0330 100 7702. Here you can get a quote for cover for an upcoming holiday as well as amend your existing policy. You can also find out about making a claim from your policy. If you need to cancel your cover, there may be a surcharge for non-medical cancellations. If you have any pre-existing medical conditions, be sure to notify them when applying for a quote as these can affect the policy or even invalidate cover.
AA travel insurance contact numbers
| TRAVEL INSURANCE DEPARTMENT | PHONE NUMBER |
| Travel insurance customer services & claims queries | 0330 100 7702 |
| Get a new quote for travel insurance | 0800 912 5002 |
| 24-hour medical assistance (travel customers) | +44208 763 3079 |
AA savings accounts – 0345 266 0001
If you want to open a new ISA, you can ring 0345 266 0001. The AA allows you to create a dedicated savings account with them and you can get information about an existing savings scheme if you have one. This includes finding out about interest rates and how much money you can withdraw. The number is designed for customers who took an account after February 2017 so if you opened one before this, call 0345 603 6302 instead.
AA savings – telephone numbers
| AA SAVINGS ACCOUNT | UK CONTACT NUMBER |
| AA savings accounts (created after February 2017) | 0345 266 0001 |
| Savings accounts (created before February 2017) | 0345 603 6302 |
| Family investments ISA | 0333 220 5069 |
Loans from the AA – 0345 266 0124
You can apply for a loan from the AA by calling 0345 266 0124. This line handles loans for personal uses and for car finance. Your credit rating will factor into how much you can borrow and if you are eligible. Existing customers can ring the number to find out about borrowing more money, changing repayment dates or paying off their loan. You can also chat with the team if you are having financial difficulties that are preventing you paying your AA loan. If you took the loan before November 2015, use the table below to get the right contact number.
AA loans – contact details
| LOANS DEPARTMENT | AA TELEPHONE NUMBER |
| AA loan customer services and applications | 0345 266 0124 |
| Customer service support (loans taken out between January 2014 and October 2015) | 0345 241 1308 |
| Loans withdrawn between September 2009 and December 2013 | 03457 212 212 |
AA credit cards – 0345 600 5606
If you want to look at taking out an AA credit card, then call 0345 600 5606. This line can help you compare rates on their cards and also handle your existing account. This includes cancelling an account once clear or to report a lost or stolen card to prevent fraudulent use. The AA has a team of UK based customer service agents who are here to help and can offer advice on balance transfers, cash withdrawals and overseas payments.
Mortgage customer services – 0345 300 8000
If you want to talk to the AA about a mortgage, then call 0345 300 800. This line helps you with managing your repayments, moving home or remortgage queries. You can also see about changing your payment date, paying off your mortgage or any other queries. If you want a quote for a new mortgage, then call 0800 169 6040.
AA mortgages – telephone numbers
| AA MORTGAGE DEPARTMENT | CONTACT NUMBER |
| Mortgage customer services (all) | 0345 300 8000 |
| Apply for a new AA mortgage | 0800 169 6040 |
All known AA contact numbers
| AA DEPARTMENT | PHONE NUMBER |
| AA roadside assistance (UK) | 0800 88 77 66 |
| European roadside assistance | 00 800 88 77 66 55 |
| Filled car with incorrect type of fuel | 0800 072 7420 |
| AA breakdown cover customer services (existing customers) | 0343 316 4444 |
| Join AA membership (new customers) | 0800 085 2721 |
| Get a quote for European breakdown cover (new and existing customers) | 0800 072 3279 |
| Car insurance customer services | 0370 160 0138 |
| Update your AA account details (car insurance) | 0370 533 2211 |
| Make a claim on your AA car insurance policy | 0800 269 622 |
| Get a quote on your car insurance policy | 0800 316 2456 |
| Motorbike insurance quotes | 0344 335 2932 |
| Van insurance quotes | 0800 009 3519 |
| Purchase a vehicle with AA Cars | 01920 252 209 |
| Car history check | 0800 316 3564 |
| Book an AA vehicle inspection | 0800 056 8040 |
| Book a driving lesson with the AA | 0800 587 0087 |
| Become an AA driving instructor | 0800 316 0331 |
| Apply to the AA driving school (qualified instructors only) | 0800 587 0086 |
| AA home insurance customer services (existing customers) | 0370 606 1617 |
| New Home insurance quotes | 0800 197 6169 |
| Emergency support helpline (home customers) | 0800 316 3983 |
| Boiler and repairs cover | 0800 197 0610 |
| Pet insurance customer services | 0330 102 5741 |
| 24-hour Vetadviceline | 0344 445 7453 |
| Find an AA affiliated petsitter | 0330 102 5743 |
| Make a claim on veterinary bills (pet insurance) | 0330 102 5745 |
| Get a quote for new AA pet insurance | 0800 294 2713 |
| AA life insurance policy claims and customer services | 0370 163 0657 |
| Life insurance customer services (policy taken out before April 2014) | 0345 026 0521 |
| Get a quote for life insurance (AA members only) | 0800 294 2737 |
| Apply for AA life insurance (non-members) | 0800 107 6646 |
| Track the progress of a life insurance quote | 0370 051 5013 |
| Travel insurance customer services & claims | 0330 100 7702 |
| Get a quote for new travel insurance | 0800 912 5002 |
| 24-hour medical assistance (for travel customers) | +44208 763 3079 |
| AA loan customer services and new applications | 0345 266 0124 |
| Customer service support for loans taken out between January 2014 and October 2015 | 0345 241 1308 |
| Loans withdrawn between September 2009 and December 2013 | 03457 212 212 |
| AA credit card queries | 0345 600 5606 |
| Mortgage customer services | 0345 300 8000 |
| Apply for an AA mortgage | 0800 169 6040 |
Alternative ways to contact the AA
AA has a range of contact options to allow you to speak to the right person for your query. This includes by post, email, social media and phone lines.
Write to AA customer services
If you want to send a letter to the AA, you can send it to their customer services team who are based in Cheadle, Cheshire. This address doesn’t accept payments for mortgage or loans.
Customer Services,
The Automobile Association,
Lambert House,
Stockport Road,
Cheadle,
Cheshire,
SK8 2DY,
United Kingdom.
Email the AA
If you want to send an email to the AA, you can use customersupport@theaa.com for queries and cover questions such as for your car insurance. You can also find out information about financial products such as loans and mortgages
AA social media profiles
As one of the largest breakdown providers in the UK, the AA has a strong social media presence. The accounts are great to find out about latest products, deals and services as well as get in touch with queries and complaints.
Post Tweets to the AA Twitter support desk
Check out posts on the AA Facebook page
View pictures from the AA through their Instagram account
Watch AA video advertisements on their YouTube channel
www.youtube.com/user/theAAPatrol
Add the AA to your Google+ circles
Get more information about the AA company via their LinkedIn profile
uk.linkedin.com/company/the-aa